Best Hotels near JCPenney, Sterling Heights

It's really excellent

Nina Kilyan a minute ago on Google 1/5 I do not know where to Start. We had a horrible, disgusting, disgusting. The bathroom were so dirty. It was the most disgusting place you can ever imagine. There was a party next to our hotel room, it was so LOUD. They were running back and forth down the hallway screaming. My 9 month baby woke up 3 times, my in-laws and I did not sleep all night. I for sure think it was the receptionist friends. because I called so many times to complain that every time she was going up I would hear her whisper to them to be silent. After my 6th complaint I heard the guy saying room 217 is complaining. Right when I heard them my heart stopped. I though we were going to die. My mother in law said did he just say our room number?? They kept knocking on my door all-night we were so scared to open the door. After many complaints finally called once again and told the receptionist I was calling the police . She came upstairs and told them to leave instead they partied outside with loud music wanted to leave the hotel that same night but we were so afraid that we were going to die. I waited till 7 am until those losers fell asleep so we can escape. This guy is a complete liar. They gave out my room number. There camera doesn't even work, their own staff stated that. I tried calling the manger numerous times and left plenty of voice mails and still no call back. This place is trash. Protect your family at all costs

First time staying. Great restaurant and pool. Overall excellent property we will stay at again.

We are a military family who traveled home to visit for the holidays. We had two rooms. One had to be changed 3 times. Window and door were both cracked and we arrived after 10pm that night. Toilet didnt work, tv didnt work, sheets were dirty, carpet was dirty. The bathroom faucet wasnt working. And the other room had to be changed twice. The walls were very thin. The rooms are very worn. There was a constant smell of ********* and it was very noisy with people jumping, walking and talking all day and night. We stayed because I waited too late to book a place that was pet friendly and everything was full. The first night that we were there, the man at the desk was super nice. Within in the next two nights, we came in at about 5 am because we had something going on with family. We were supposed to check out but we needed sleep. I went to talk to whom I later discovered was the manager or the GM. He said that my dogs had been barking all night, (which they only bark if someone is at the door or trying to get in the door). He told me that we could not stay, which was fine with me. But he was EXTREMELY RUDE for no reason. I spoke to the guy at the desk when we were checking out the next day and he told me that he is always that way. I would not recommend my military counterparts to ever visit this hotel. Or anyone else for that matter. Not until they update it and change things, number 1, changing the GM. Have a great day!

Very food hotel with clean rooms. Helpful front desk staff. Location is good with good restaurant around.

It was a nice pleasant stay nice staff location and was quiet

It's one of the best hotels in Troy. The breakfast was delicious. I think other facilities and services are above average.

Tonight is my third night at the hotel. I know they only do a courtesy type cleaning after four nights however, I travel at the Hilton frequently, and usually after two nights the food that I may order to the room needs to be discarded as well as the towels need freshening and coffee needs to be replenished. I called this morning to ask if they could do those things as well as they should make the bed. And then went by the front desk and made sure that my request was going to be carried out and they assured me it would. I apologize for coming by the desk and calling, but explained that in the last two visits in the last three weeks at Hilton That the housekeeping service had not performed their duties. With that being said, they smiled and said oh no, those are other properties we will do a good job. And I had to explain that as a friend as one company because I travel all over the US and I only wanted to have the room serviced and that’s what I was looking for no matter who owned the hotel. So after another long day, I came into the room, and everything was done except the bed being made. This would not normally be a big issue accepted the sheets do not fit the bed very well and they come off the corners every night. So, after two nights, I felt it would be great to have them make the bed so that I didn’t have to make the bed again tonight. So I had to make the bed again tonight and tomorrow will be my last night here. I’m not sure if they will come to make the bed so that when I come home after a long day that the bed will be made. It would be nice but you just can’t expect good service anymore these days I think. Like I said, I’m a diamond member with millions of points and still yet the service is not very good. Very disappointing in this hotel. It’s my first stay here and I have been coming to Michigan twice a year for 10 years. So I may try another Hilton brand for my next trip.