Jessica
December 2, 2023
Requested an adjoining room a week before stay. Was told there were no adjoining rooms but that we would be put in rooms next door to each other. At check-in asked again about adjoining rooms and was told that it was not possible. After getting into our rooms which were next door to each other, discovered the second room was adjoining but was not adjoined to the other room we were staying in. Around midnight, another guest tried to kick in my door. They then proceeded to call my room several times and threaten me with physical violence. They banged on the walls and walked up and down the hallway. I called the front desk to report what was going on stating that I didn’t feel safe. Staff stated that they saw the guests on camera and were watching them but offered no solution other than changing my room. After hanging up, the harassment continued. I was alone with 2 small children. I ended up having my husband move us and all of our things into the other room where my husband and son were staying and we were unable to use the second room do to safety concerns. I’m very disappointed in this stay. Did not feel safe at all and did not feel that staff adequately handled the matter. Will not ever return to this hotel.