5-Star Hotels in Phuket

The Nai Harn Phuket is absolutely stunning! Its Santorini-style white architecture is built into the hillside, and every room features a huge terrace directly facing the jelly-clear waters of Nai Harn Beach and Promthep Cape. You can even watch the breathtaking sunset right from your bed. The rooms are spacious and spotless, with incredible attention to detail; some even offer a fun ‘champagne on demand’ bell service. The staff are warm and attentive, and occasionally there's a pleasant surprise upgrade upon check-in. Breakfast is incredibly lavish, with a wide selection of Western, Chinese, and Thai options. The rooftop bar and Rock Salt restaurant offer an amazing ambiance. Just downstairs, you'll find a private, soft sandy beach with complimentary paddleboards and sun loungers – perfect for snorkeling or sunbathing. While the location is a bit secluded, that's precisely its charm, offering a peaceful escape from the hustle and bustle. It's the ultimate hideaway resort in Phuket for complete relaxation. Highly recommended!

The service was exceptionally friendly and attentive to all our needs. At breakfast, they proactively offered coffee refills, and our room was tidied up meticulously and thoughtfully every day. A big thank you to Uma! The room decor was quite modern, and there were several spacious meeting rooms. Breakfast was decent, especially the eggs with crab meat – a fantastic touch. The gym equipment was comprehensive. As for the daily activities, if you wanted to participate, they were very enthusiastic and helpful. They also offered Punchbowl at a set time every day, which was delicious; I highly recommend checking it out, as it wasn't crowded when we were there. There are two restaurants inside: a Thai restaurant and a Western one. The Western restaurant was quite good, but the Thai one was just okay. I had read reviews on other platforms saying it was exceptionally tasty, but I found the flavors weren't as rich as I expected.

Enjoyed our 3 nights at Noku Phuket! The front desk and bell team were absolutely lovely during our time here, and we had a complimentary upgrade to the room with the whirlpool in our balcony! Loved that the room was super spacious, and there were dual sinks in the bathroom. Location was pretty far but they provided complimentary shuttles to Phuket town too! Didn’t manage to explore the breakfast, dining and spa offerings during this stay! It would be good if the hotel could look into improving their flooring (there were some gaps & there was even a piece of wood sticking out and was a hazard). The linen was really thin and not fitting of 5 star standard, which was a shame as the hotel was really pretty! But overall still a highly recommended stay!

I booked a one-bedroom villa, and after visiting and comparing several units, I truly believe Villa #68 is the absolute best among the one-bedroom options! The layout and size are optimal! The villa boasts a generous 550 sqm, offering huge space and a comfortable layout. It comes with a private pool that directly connects to the beach, making both privacy and the views impeccable. The amenities are also comprehensive: a sauna, indoor and outdoor dual showers, and an outdoor bathtub, instantly delivering a complete resort feel and comfort. The hotel itself has a very natural, ecological island vibe. We saw lizards several times on the villa rooftop and by the pool. At first, it was a bit scary, but they are actually very docile and completely non-aggressive – a rather unique wilderness experience. Breakfast was just okay, nothing special. The service was excellent throughout; all staff members were enthusiastic, friendly, meticulous, and attentive. A special shout-out to Liam, who provided dedicated service from start to finish, always responsive, patiently helping us arrange all our needs with professionalism and warmth! However, there are a few objective points that deduct from the overall score: Firstly, the hotel's landscaping and gardening are rather ordinary compared to other resorts in the same category. Most of the public areas are sandy, with sparse and poorly maintained plants, making them generally not photo-worthy. Secondly, the in-room facilities are a bit dated, especially the bathroom. The quality of the fixtures and sanitary ware like the toilet and showerhead feels quite common, which doesn't quite match the Luxury Collection brand positioning. Getting to the island involves a bit of a journey, from the airport to the pier and then a speedboat transfer, but it feels worth it upon arrival. If you're looking for an extra-large private villa, private pool, direct beach access, and excellent service, this place is still highly recommended. However, if you are sensitive to the public area landscaping and the newness of indoor hardware, you might want to do a bit more research.

I had a wonderful stay at Graceland Resort—I can’t be any happier. I arrived pretty late at night, and all I asked for was a nice, quiet room. The front desk lady Jenny at that time of night was incredibly considerate and sweet .She upgraded me to a pool room, and I truly appreciate that. Also, there was a lovely cleaning lady Kanyakorn who cleaned me room every day and was very attentive and pleasant , she let me borrowed the iron exceptionally longer period of time😅Overall, I felt taken care of and very welcomed. The service and hospitality were excellent. The breakfast was okay—I’d rate it about 6.7 out of 10—but the hotel itself is beautiful. It has a couple of pools and it’s right on the beach, with many restaurants around. Hotel got a small gym as well which is good enough for few days workout and oh yes they offer complimentary half an hour morning trainings as well which was nice . I also remember a v kind gesture from them i ordered late night food and they forgot to deliver to bring and on being reminded the food and beverage manager felt terribly sorry and wanted to send free meal next day which wasn’t needed for me so I declined politely but they were so sweet they still ended up sending a fruit platter to room.In all , with such great hospitality, I would definitely come back to the hotel. Customer service was awfully wonderful.

Cleanliness: Very good. I even saw the cleaning staff take off their shoes before entering to clean the room. Service: Mostly okay. It was during a marathon, so there were a lot of guests, but the basic services were met. The front desk seemed to have some new staff members; there was a mix-up with unlocking my door, which led me to run up and down four times. They could definitely use more training and shouldn't be distracted while serving guests. Environment: This is a large hotel within the Laguna complex. It offers great value for money, which explains why it's so popular. The hotel has its own pool, and transportation within the community is very convenient. Facilities: Decent. The bed was too soft for my liking, not very comfortable to sleep on. However, for the price, the value is excellent, and the lake view room is absolutely stunning – highly recommended! The hotel also recommended a very affordable massage place, conveniently located within the Laguna community.

We stayed at the Courtyard by Marriott in Patong Beach for our family trip with the kids, and overall, we were very satisfied. I'd definitely recommend it for families with children. First off, the hotel's location is excellent. It's just a street away from Patong Beach, which is great for enjoying the ocean views. It's also super convenient for dining and shopping along the beach. Jungceylon Shopping Mall and Patong Night Market aren't far either. You can easily get around by 'songthaew' (shared taxi) or regular taxi – just remember to bargain for the price! There's also a 7-Eleven right across from the main entrance, so anything you need is close by. The hotel itself is relatively new with a modern and elegant design. Our favorite part, though, was definitely the water activities. The hotel has three pools (the fourth connects directly to some ground-floor rooms, which we didn't visit). One of them is a fantastic kids' pool, perfect for little ones, with a shallow end of 0.45 meters and a maximum depth of 1 meter. It also has both large and small water slides, making it incredibly fun! During our three-night stay, we went to the pool almost every day, taking turns on the slides – the kids absolutely loved it. The rooms are a good size, clean, and tidy. The front desk staff were also very accommodating; we were able to get a late check-out until 1 PM so we could enjoy the pool one last time in the morning. There are two breakfast restaurants; I personally preferred the one further away, closer to the beach, as it was less crowded and more comfortable. Both restaurants offer indoor and outdoor seating, and the overall variety of dishes is quite good, catering to both Chinese and Western tastes. There's even a Starbucks inside the hotel! There's also a BBQ restaurant at the back, which we unfortunately didn't get to try. Next to the kids' pool, there's a Kids' Club, which is also great for children. In summary, I highly recommend staying here!

Our family really loved our room during our Chinese New Year trip! 😍 It was very spacious. We booked a family room with a double-decker kids' area and a king bed. It could easily accommodate four adults – perfect for my parents and my two sisters. The room was clean and very comfortable. The bathroom and toilet were also excellent in terms of space and cleanliness. There was a large balcony overlooking the pool, which extended all the way to the beach – it had such a great vibe. We absolutely adored the overall facilities and environment. In the evening, my elder daughter and I had a spa treatment. It was a bit pricey but acceptable 😁. The guy at the reception was very enthusiastic, and the overall service was great. My dad and younger daughter went to the soft play area, which makes this hotel ideal for family fun. The scenery was spectacular. We visited on the first day of Chinese New Year, and they had a dragon dance 🐉, firecrackers 🧨, and gave out gifts 🎁 to the children. The kids had an absolute blast! Even though we were in Thailand, it felt very much like Chinese New Year. There were yoga classes by the beach, but unfortunately, we didn't have time to join. For service, I'd give it an 85 out of 100. 👍🏼 The front desk had a Chinese-speaking girl who was very thoughtful and helpful, and the doorman was also very polite. However, the restaurant staff and a female attendant folding towels by the pool felt a little lacking. While there wasn't anything overtly bad, their service just wasn't as comfortable as the rest. Everything else was excellent. In summary: The hardware – scenery, accommodation, and cleanliness – was impeccable; the service still has room for improvement.

The hotel grounds are expansive with excellent facilities. It's very quiet at night, and the natural environment is lovely, with small animals roaming freely. There are three swimming pools, a gym, a bar, and a kids' club. Our sea-view room was very close to the back entrance, which leads directly to the beach, and it was also convenient for taxis. Guests booking day trips need to take a shuttle to the main lobby to wait for their transport, but it's very convenient, so don't worry about the large size of the resort being an inconvenience. If you're on a leisurely trip and don't want to wake up early, you don't need to book the hotel breakfast. There are many restaurants around; just a 5-10 minute stroll from the back entrance, and you'll find plenty of dining options. The soundproofing is average. The hotel room doors have a small gap and are quite thin, so I could hear other guests chatting outside the door at 8 AM. I'm a heavy sleeper, so it didn't bother me much. If you're a light sleeper, you might want to request a room away from the elevators. I saw other guests commenting that the hotel felt damp. Being an island hotel, I think some humidity is normal. However, indeed, washed clothes don't dry if you hang them inside the room; they won't dry even overnight. But if you hang them on the balcony, they dry within a morning. Cons: [Slight flaws in the details] 1. I booked a twin room, but the two beds were pushed together. I left notes twice requesting an extra blanket and also gave a tip, but I never received one. Perhaps my English wasn't clear, or maybe the staff couldn't understand English? I eventually gave up. 2. Point #1 is a minor issue that someone with good English should be able to sort out, so it's not a big deal. However, what I found most unacceptable, and something that shouldn't happen at a Pullman hotel, occurred during check-out. There were two staff members at the front desk. An older female staff member, probably in her 40s (her name tag seemed to say PLOY), was on the phone. A gentleman then approached and politely said, ”Hello” (likely to check out). Before he could say another word, the staff member looked down, frowned, and said abruptly, ”Wait a moment, wait a moment,” in a very impatient tone. The younger staff member who was assisting me with check-out perhaps also felt the other staff member's attitude was poor, and immediately and gently added, ”Please wait a moment, sir.” I stayed here for 6 days and encountered no less than 20 hotel employees, all of whom were smiling and proactively offered help when they saw you might need it. Therefore, I was very surprised to witness such an expression and attitude from staff at such an important position as the front desk during check-out. I hope they improve this.

this hotel sooo good perfect, who is cleaning my room that man also so kind doing so clean also who take our luggage upstairs so kind near room directly has pool, even they gave us pool towel. also hotel sooo cheap