Premier Inn Staines Upon Thames

Service is very good and the staffs are very friendly.

Good stay!

Very clean rooms and hotel in general. Great service from staff Good value for money. The hote is situated very conveniently at the end of the main shopping area of Staines.

Absolutly great location . Hotel is new, rooms are lovely, all good. The problem is - no hotel parking and the shopping centre parking is always full ( Sat Afternoon it took me 40 min to find the space )

Alex at reception was extremely helpful as I tried to amend a group booking that I didn't manage to do online. Quite exceptional to find someone who goes above and beyond like her, thank you! 😊👍

Easy check in and out, helpful friendly staff. Great location Lovely room, clean and well looked after. Good temperature control and powerful shower.

We had a very nice nights sleep in our premium room. Lovely bed & pillows as you’d expect but bigger room size, nice bathroom with bath and also lots of lovely “extra touches”. All of the front of house staff were very good. Marina was excellent and certainly made our stay special. We had the breakfast - it was all good, buffet style. I didn’t need/want to eat until evening meal! We’d certainly come again

We needed a place to stay before our morning flight out of Heathrow the next day. We also had to return our rental car before our flight. In looking for a place close to Heathrow with parking for an EV car, this hotel seemed to be a good option. We checked in about 6:45pm and checked out about 6:45am. The closeness to Heathrow was great. The EV charging stations were not. As this hotel is in a popular shopping area, the EV charging stations were full as were most of the parking lots. We did find a place. Then trying to figure out where to park the car while we checked in was frustrating due to the fact that the parking lot behind the hotel was full, we ended up with one of us staying in the car in a handicapped spot while the other of us went in to get our room key. The other thing that was off-putting is the king-sized room only had one set of towels. Since we were there for such a short period we made do, but I have never stayed in a king-sized bed room where there was only one set of towels. Otherwise the room was very clean. The public areas were very clean. Despite the hotel being full, it was a quiet room. I think the hotel is a good place to stay if you do not have a car, but with a car it was tedious.

I stay at this hotel quite often, always made welcome by the staff. Rooms and public areas are always clean and well presented. Car Park is a little small for my liking, and if you arrive later in the day it will be full, however you can always find a space at the nearby two rivers, where there is also a good selection of places to eat if you don't fancy the hotel restaurant. Did not give max stars this time as the TV in my room has an issue this visit. No sound on BBC1 but all other were fine.