Guest User
August 3, 2023
We left after one night, even though we booked three nights. It was totally not our kind of stay, we felt we were in a hostel and not in a hotel.
The staff was certainly kind, no bad word for the people working in the hotel in often unthankful conditions. But the accomodation itself was totally not what we expected or hoped for. Our very small balcony was at the same hight as the hotel next door, so we had a tremendous amount of noice from their rooftop pool and the rooftop airco vents. Since our balcony door was broken and could not close properly, the noice was too much to relax or sleep. Our 9th level room was also next to the elevator motors, so that didn't help either to make it a bit comfortable. The whole night we could enjoy the sound of people using the three elevators. We tried to make it work and set ourself over the situation, but there was not much to lighten up the situation. There was not much too see in the neighborhood of the hotel, the rooftop pool of the hotel was so crowded (much like the whole island of Malta) so we weren't able to enjoy it, our bed was too small, the airco dropped out multiple times during night whilst it was super hot, our towels smelled like vinegar, breakfast was far below average, ... .
So after one night we just decided to leave the hotel so the last part of our holiday wouldn't be ruined. We didn't try to begin a discussion to get our payment back, that seemed pointless and not worth the energy. But we were disapointed that there wasn't really any interest why we left two days before the end of our stay, nor any consideration to compensate us partly. When we checked out, the person at the reception only stated that he would have the balcony door checked.
Big dissapointment from our part, sadly enough.