Andreus Resorts

We just checked into Andreus - we specially asked to be in the Golf Lodge Adult only- because we are with 3 other couples from the US…. We even confirmed that our rooms were in the same building…. When we got here, we were separated from our group and put in regular Andreus, not the Adults Only. There are kids everywhere climbing on the bars, screaming outside our balcony on the lawn and in the pool. Alexander at the front desk of the Adults only hotel kept saying it was our fault and would not let us speak with a manager. Clearly English is poor and they didn’t understand what we requested and made the mistake. Horrible experience…. Go elsewhere

How can it be in ac resort that considers itself a family resort that cigars are allowed on the outside terrace. Absolutely disgusting, one person smoking a cigar and the whole terrace is impacted. It's not just here to be fair but should not be allowed

Stayed here for two nights as part of a trip around South Tirol. The reception is stylish and modern with the interior offering a cozy mountain lodge feel as well as luxury. The staff are friendly and professional, the rooms modern and well appointed. There is a lot to do: Swimming, hiking, tennis, horse riding, wellness, spa, saunas, golf, fitness, yoga, or you can do nothing and just relax in the garden areas. The restaurant has a hybrid of buffet and table service. The food is quite good with a broad variety of dishes. It is a typical holiday resort buffet restaurant vibe but the positives are that you have an assigned table for your stay and good table service with friendly service staff. The mountain views are great and very calming. It is a resort for families and or couples. The clientele are predominantly German, Swiss and Austrian but all the hotel staff speak good English and make you feel welcome. In the main foyer they have a games lounge with computerized tables with many games, this was a lot of fun. The only negatives were that we were asked if we required a turn down night service on our first night (should be standard), which we said we did want, but our rooms were not serviced so we did not have any fresh towels for the pools or the bathroom for the next morning. Check out is at 10:30 (rather early for a resort) and we had the housekeepers enter our rooms before we checked out (before 10:30). The bathroom amenities are in large bottles and just the minimum (for a luxury resort this could be greatly improved). Pleasing was that they charge your electric car and give water bottles for your travels at check out. Compared to other luxury resorts with similar price ranges, I feel this resort could do more with the overseeing of the finer details and aspects of guest stays in order to exceed expectations. Overall it was an enjoyable stay.

We went up for an overnight trip to celebrate a birthday. The location was amazing and the service was top notch. The food was very good and they made sure to take care of all of our special requests. They are very pet friendly and there multiple locations to walk with your pet that have stunning views.