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Shocking! Totally unprofessional Where do I start? Right from the debacle of our check-in, to the manager knocking on our door at 8pm, the stay was comical and not in a good way! On arrival our booking couldn’t be found, apparently our fault; we paid for the night upfront and told we could pay for the other night the next day. Once in the room we were stunned at the dilapidated state of the room! At £125 p/night anyone would expect better! We tried to pull the curtain but the rod was not even on the support and the curtain was hanging down and out of its hooks! After climbing up to fix it (so we could pull the curtain’s at night to sleep), we noticed the tie backs for the curtain were very loose on the wall and knobs falling off! At this point we didn’t want to touch anything incase it broke and we got the blame it! We politely told the staff about the damage in the room for 2 reasons, 1 to be courteous to let them know (and to fix it) and 2 it is not a good look to pay for a broken room! Breakfast was nice and the young lady running around on her own was brilliant! After breakfast we left and had a nice day out. We got back to see our room had not been looked at to fix the items mentioned. Oh well we thought, so we settled in for the night. We had a knock at the door at 8pm… It was a guy called Matt, we now know it was the manager! He explained to us that he had not managed to get into a room to look at or even fix the curtain etc. He then insinuated that it was our fault that he couldn’t get in as we had the only keys… Apparently the previous guests had taken the set of keys with them, this was our fault how? The conversation deteriorated and his customer service was in the drain. He seemed to have an excuse for everything and all but blamed us for the damage discussed. The final straw was when he said that if we didn’t like it, he wouldn’t charge us for the night, and we could check out now… It was 8pm, and we were in our pyjamas! He mentioned that we hadn’t even paid for the room for this night-we offered to pay for both nights upon arrival!! We then offered to pay in the morning -he then said no one would be there to take the payment…hmmm a hotel that has no one on their reception in the morning, very interesting. Matt, the manager, defended everything we said, and at no point, did he apologise for the inconvenience of disturbing us at this time of night, nor the lack of attending to our room, nor did he even suggest any sort of solution, in fact, he said there was absolutely nothing wrong with the room, and there was no damage! It was at this point, I pulled out my phone and showed him the photographs we had taken at the time of check-in to show the damage and prove that it was not us that did it (as he insinuated that it was)-he apparently asked his Housekeeping. Well, I don’t think I’ve ever been so insulted or spoken to as a “guest of Hotel” in a more derogatory, patronising manner. The absolute kicker is he offered us a discount…of £5!

With some mixed feelings, I'm writing this review... We stayed for 4 days in The Old Success Inn and let me start with the positive elements: the location of the place is absolutely stunning. We also booked one of the most beautiful rooms (nr 12) which has a great view over the bay. All comfort available, great beds, plenty of space (a smaller remark is the dripping bathroom faucet...). Very satisfied with the housekeeping and very clean. One remark however: the door closer systems need proper adjustment; it sounds like everyone is slamming the door (even unintended). I believe there is lots of improvement on the management -side of this place: in one word: chaos ! Upon arrival, our room-key was missing, our restaurant reservation was forgotten,... There also seems a chronic understaffing during restaurant/breakfast service time: it takes ages before getting served, wrong things are brought, buffet does not get replenished, cutlery missing,... We also refrained for further dinners as the smell in the pub-part of the place is really not appetizing (best comparable to rancid beer, hot dishwasher,...: this place need a deep cleaning and/or checkup. One other suggestion: make an arrangement with the community about parking costs: 9 P/night is too expensive.

The entire hotel has only a ”new start” and a newly built hut ”Penwith” with only ”4 rooms” can live in, all the rooms in the main hotel are very shabby and more hotel than a hotel. The 16-square-meter ”Penwith 4” room type I stayed in is already the second highest-level room type in this hotel, and I have to try my luck... I can't choose 1, 2, 3 or 4 when booking. To summarize: room types 1 and 2 are on the first floor, room types 3 and 4 need to go up through a very narrow corridor, which is very inconvenient to carry large luggage; the bed is very soft and there are a lot of hair on the floor. Cobwebs, the bathroom area is about 6 square meters, ”compared to” the feeling of the guest room... it's quite spacious. Breakfast is the most common English breakfast...no surprises, and nothing special. Because it is a guest... so parking is free. Because it is near the sea, the wind is particularly strong. There is nothing worth spending time around. Unless you are visiting the small town of Penzance 10 miles away, the recommended stay for two nights is the limit. Living in this place does not have the term ”enjoy”, it is just for ”staying down”, and the price is low!