Guest User
May 29, 2025
We booked and visited last Sunday after reading all the positive reviews for Sunday lunch. Sadly, we were disappointed. Upon arrival we were advised there would be a 20 minute wait until they would take our order due the chef catching up. We were told to take a seat, grab some drinks and they would be with us soon. No problem … we thought !! We waited nearly 45 minutes to order food, and even then we had to ask for a menu. Sadly the pork was sold out, so they only had two options. We then waited another 50 minutes for the food to arrive. By this point we were all sooo hungry. The food was nice, but not worth the wait. The Yorkshire puddings were as flat as a pancake and not like the photos shown. Whilst we did receive an apology, no recompense was offered due to the severe delays incurred. It was disappointing having read all the positive reviews and clearly just an “off” day, but we left over £100 lighter and not overly impressed with our experience. On a positive note, the venue is lovely and the staff were super friendly, but do need to consider the customer experience, manage expectations and offer a small way of an apology to keep customers happy to return.