WorldMark Estancia

Real nice facilities with lots to do. Would recommend as a family friendly place. A great location, near to recreation of all sorts. Although, the winter months could be a toss up as to weather cooperating.

Excellent units and facilities--new furnishings, impeccably clean. The housekeeping staff were amazing and super responsive. The pool and hot tub were beautiful and well cared for. (But it would have been nice to have the pool heated more. It was too cold to swim in.) The problem with this resort is the high-pressure sales staff. Both at check in and during our stay, they would not take "no" for an answer. We have stayed here twice. The first time was a couple years ago when the units were in the midst of being updated and upgraded. We assumed that when we came a second time, the sales people would back off. But we were wrong. During both stays we were badgered with phone calls to our unit (interrupting our movies and other activities) and personalized flyers even after telling them repeatedly that we were not interested. This was stressful and made it difficult to fully relax on our vacation. We come on vacation to get away from the pressures of life, not to invite more pressures.

We have been to this resort many, many times over the years - probably about 10 times in 15 years or so. We love this resort, but this last time was very frustrating. We had a 6 night stay in a 2 bedroom unit. I did not like the layout of this unit (there are 2 layouts that I know of), but we dealt with it. The units have been nicely updated since our stay one year ago. About halfway thru our stay, the air conditioning completely stopped working in our unit - on a 105 degree day - and did not work for the remainder of our trip. We weren't sure there was a problem for a couple of days, since it just slowly stopped cooling efficiently, and then we finally called to have maintenance look at it the next morning. Long story short, there was a frozen a/c line that could not be fixed in any reasonable amount of time, so we had 2 choices: we could move all of our stuff to a different unit in a distant building for the last night of our stay or just deal with it using a portable A/C unit they brought in. We didn't want to bother moving the night before checkout (us and 2 kids, plus all of our food, etc), because we'd already wasted most of our last day hanging around the condo waiting for the repairman, so we opted for the portable unit. But, it only cooled the room it was in and didn't do much for the rest of the condo - the 2 bedrooms were on completely opposite sides. We had all ceiling fans on full blast and it was still miserably hot. We had family next door and hung out with them in their nicely cooled unit when we could, but we still needed our own space. It was just unbelievably frustrating. To be fair to Worldmark: they did offer us a room change (although highly inconvenient and about 1.5 days too late and not in the same building) and they did compensate us with some rewards points to use for a future weekend stay, but I just wish it didn't happen at all. It just sucks to deal with repairs and a/c problems on a vacation. In reviewing past trips to this particular resort, we have concluded that nearly all of our problems have happened in Building D specifically. Here is a list of issues our family has experienced over the years just in that building: A/C went out, cockroaches, ants, disposal broken, ice maker broken, dishwasher broken, water leaks, washer dryer not functional and/or leaking, etc. Some of these problems were fixed during our stays and some were not as they needed more time to address them. Generally though, we do have mostly good experiences at this resort, which is why we keep coming back. Staff is friendly and not overly pushy about sales, units are clean and large, area is very nice, pool is great, grounds are beautiful, location is perfect, etc. So, we will continue to visit, but in the future it won't be in Building D to improve our chances of a worry-free stay. :(

My wife and I stayed here for four nights while visiting some of Utah's National Parks. Check in was relatively simple with a minimum of pressure for a sales pitch. The staff was generally helpful and pleasant. We had a one bedroom unit which was on the end of the building. It had a rather odd u shaped layout but it worked ok. There is of course a full kitchen and a W/D in the unit. The unit was clean and everything worked fine. There is a BBQ on the deck. It was a one hour drive to Zion and about 2 hours and 15 minutes to Bryce so not too bad there. St George is a surprisingly large city with anything you are likely to need within a few minutes of the condo. We used the pool and it wasn't crowded but there are likely to be some kids there so be prepared for a little noise.

This resort is really good. Check in was a breeze and there was no pressure on timeshare presentation. Entire staff is friendly and helpful. They honored my request of having unit in particular location. We visited Zion national park, Bryce national park, Antelope Canyon, Valley of Fire state park, and much more.

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