Kinnettles Hotel & Spa

Small room and very noisy from the bedroom above. There is free public parking but we needed to pay for street parking and drive around for about an hour and a half before finding an empty parking place. Very expensive for average services and no AC.

ROOM This is definitely not a 5 star hotel. At best a 3 star and in areas a 2 star. Firstly the good. We stayed in a top floor deluxe studio in the Annexe and it was a lovely size. We had a super King bed and a sofa, 2 televisions and a fantastic shower. However when we entered the heat in the room was equivalent to walking off an aircraft abroad. We discovered that the towel rail was burning hot and responsible for the heat in the room. We did manage to turn it off and open windows but it took a full 24 hours for the room to return to an acceptable level and radiators also needed turned off. As someone who enjoys the heat this speaks volumes about how hot the room was. The room was also dirty. Thick dust on the towel radiator and toilet brush cleaner. BREAKFAST We were told that breakfast was until 10.30 the next morning and arrived at 10.15 to be snapped at that we were late and that breakfast finished at 10am despite the fact that all the buffet trays were still out. We explained that we had been told 10.30 and were allowed to get some of the extremely substandard breakfast - soggy hash browns, dried up potato scones, rubbery scrambled eggs...the list goes on. SPA We enjoyed the Spa experience despite the steam room being closed. STAFF Sarah Jane was very accommodating however other staff were rude BAR Absolutely shocking!!!! Closed on arrival and told that they had been funny with opening hours. Later on that evening we noticed it was open so we went across only to be told that none of the draft lagers were attached. We then asked for a vodka and can of coke and were told that they didn't have a can of coke only one can of unrefrigerated diet coke or draft coke. Also no ice available. We had one warm drink and left. This was for my partners birthday so left us feeling unsatisfied. Very poor for price and certainly not 5 star

The location of this hotel is fantastic, right in the centre of St Andrews and close to all the tourist attractions, bars and restaurants. The rooms inside the hotel are lovely. Well appointed and a lovely traditional Scottish look. The downside comes from the rooms across the road in the annexe. The room we had was right by the front door so you could hear everyone entering and exiting the building. Quite disappointing when you pay good money and don’t get told upon booking that you’re not actually in the main part of the hotel. I’d highly recommend NOT paying for breakfast. It is really not worth it. It’s actually quite a poor offering for a fairly decent hotel. Overall a nice stay. Just could have been better

Lovely room, but really shouldn’t have been more than £200 a night, room was across the main road in secondary building, breakfast was a disgrace, embarrassing, do not add that to your room bill, there are restaurants adjacent which offer breakfasts and could not be worse than what I paid for. St Andrews is amazing but when I return I will 1000% not be returning to this hotel.

Supposed to be a 5 star hotel, the room was filthy, so dusty and cobwebs everywhere. Do not recommend staying here if you want 5 star luxury. The restaurant, bar & spa all closed. Breakfast was not great, for a ( star you expect a choice of things to choose from. Don’t recommend a stay here if you are after 5 star standards, more 2/3 in my opinion. Exceptionally overpriced stay for what we received, highly disappointed and unable to speak to a manager. Says it all really.

Restaurant closed. Bar closed. Sauna and steam room broke so closed. Got annexe room on top floor with slopping roof. Two flights of step stairs. 1 chair to sit on. Bed uncomfortable. Breakfast low standard. 3 star hotel at best. Wouldn’t go again. Very overpriced at over 400 per night. On the plus side staff very nice. Location good and coffee out door area also good.

The hotel was perfectly located and Schola was beyond wonderful. She explained how everything about breakfast and the spa worked and even walked us across the street to our room to show us how the touch screen hotel information worked. The room was clean, spacious, and had everything we needed. She turned on the heater and we got ready and left for the exclusive use of the spa. The spa was great but be advised that there are cameras inside the spa. Sadly good sleep was not in the cards as the bed was extremely lumpy. One of us ended up sleeping on the floor.

A fabulous hotel and location. Exceptionally cozy with exceptional and thoughtful staff who take incredible care of you. The rooms are so comfortable and well appointed. We enjoyed every minute and will be back. Many thanks from the Canadian gals!

Stayed at the hotel whilst in St Andrews to watch the AIG Women’s Open. Hotel was ideally placed, room was very well appointed with nice seating area and excellent shower. Staff were very friendly on both reception and in the bar. Breakfast was good and had everything you would want.