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You know how satisfied I am with this hotel when I first arrived. The evaluation once surpassed the Moscow Hotel. Until the night there was a similar bug in the photo, and there was more than one. After eliminating three, I just wanted to fool around and deal with it for one night. It was troublesome to find the front desk to change rooms and I didn't want to move after I was tired for a day. The mentality collapsed when the fourth one appeared. Looking for the front desk to change rooms. The room we booked was originally very big, but the small room we changed later did not make up the difference. I was tired after playing for a day and didn't want to reason with them. Although the front desk gave us a bottle of red wine as compensation, I still have to give him a bad review. It really affects the mood of traveling too much. By the way, I also know that people don't do secret things. I told them at the front desk that I must complain to you. You are not eligible for five-star online reviews.

The room is very new, very good, the environment is also very good, the boss is very warm

The room is cold in winter, so the waiter can add electric heaters. Eating in the restaurant next to the hotel, the atmosphere is particularly good, and it is also especially suitable for girls to make a trip. Exploring the castle at night is also very exciting, especially when there are few people in winter

The hotel is large, the location is a bit biased, you need to drive, there is no supermarket dining around, the hotel restaurant and breakfast are good, it is worth a holiday and leisure.

In a residential area, very quiet! The location is good, within walking distance to the city center, not too far or too close. There are many supermarkets around, which is very convenient. There is a super popular pizza shop downstairs, which is very popular! The hotel provides free cookies and various fruits, which is so cozy! You can cook your own meals in the kitchen, and there are many friendly travel friends!

Good location. It was very noisy the first night but the staff acted well upon it. The breakfast is a bit limited. It's not a buffet as mentioned in the listed overview, but choice from options in a cafe

Breakfast is average, simple and full, just in the bustling city center, the square downstairs is the Church of the Virgin Mary, there are many convenience stores around, the room facilities are relatively old, the lighting is not too bright

The hotel's environment is beautiful and distinctive. The hotel's service is considerate, providing all-weather service and enthusiastic front desk service. Room facilities: The room is spacious, exquisitely decorated, clean and tidy, and provides a comfortable sleeping environment. Catering service: The catering service provided by the hotel is satisfactory. Location: The hotel is conveniently located, close to the city center and convenient for travel. The price of the hotel is reasonable and good value for money.

My wife and I were traveling around Serbia and we had originally planned only one night at Hotel Pupin. We weren't able to find a ton of advance info on the hotel because it was new, but the location was good, price seemed good, and it was only one night so didn't seem like much of a risk. The hotel and Novi Sad were so charming that we extended our stay to three nights. Overall, we were extremely happy with out stay. The hotel is brand new and is very close to the old town center (<10 min walking). Hotel staff at the desk were very friendly and helpful. Everything in our room was new with modern-style decor, and the room was very clean. The styling of the room kind of reminded me of a Sofitel or something between a Westin and a W (Westin with darker lighting and more ”modern” finishes). The hotel is near a busy street, but we asked for a quiet room so they gave us one in back that was great. We booked our stay directly through the hotel's website where we were able to get a special weekend package that included free parking and breakfast (seemed like a great deal compared to room-only rates). The parking garage was new, very spacious, and a huge relief after my experiences with previous, tiny Serbian parking garages (as an American used to more space, driving and parking in Serbian cities was an adventure). Breakfast in the hotel's restaurant was amazing. So much delicious food and excellent service. Three months later, my wife and I still always talk about the breakfast anytime Novi Sad and Hotel Pupin come up in conversation. Serbian meze (charcuterie and cheeses), fresh fruit, eggs cooked to order, bacon, sausages, delicious breads and spreads, vegetable salads, espresso drinks, and fruit juices... delicious! The only things we thought could be improved at this hotel were the night light under the bed (it was a motion sensor or something and would sometimes turn on randomly while we were in bed; we fixed this by taking the room key/card out of the light switch at night), and the mini-bar which didn't seem to get cold (we experienced this at a couple other Serbian hotels as well). Neither was a big issue. Also, would note that the hotel is in a shared commercial building. To get to the check-in desk, you walk to the right of the Continental AG desk in the first floor lobby and then you take the stairs or the elevator to the second floor where you'll find the hotel desk. There was some construction going on in or near the building when we were there in July 2020, but we really didn't notice it other than seeing some workers walk by a couple times.