Days Inn by Wyndham Springfield/Phil.Intl Airport

I booked 2 rooms for a 3-night stay at this hotel for my son and I through Trip.com. Upon arrival, my son’s bed had no bedding, no sheets or pillowcases, as noted in reviews which I wasn't aware. His bathroom had a strong odor, and mine was unclean, a stinky serious health issue. Neither of our room phones worked, calls to the front desk (option 3 on the main hotel line) were consistently disconnected. On our first night (06/21/25), the Wi-Fi went down and remained unavailable through the next day (06/22/25). I reported the issue to a female front desk employee, who said she had spent three hours on the phone with customer service before giving up. She stated it might be restored by Monday (06/23/25), but service never resumed. Despite promoting free Wi-Fi, the hotel failed to provide a stable wifi connection. She blamed a storm, but online reviews dated 06/20/25 indicate the issue began earlier. Due to the poor room conditions and lack of Wi-Fi, my son left early. A housekeeper let me into his room earlier in the day, and acknowledged his departure. I attempted to notify the front desk after I returned from taking him home around 9:00 PM, but the office was closed and the phones still inoperable. I followed up the next morning and again at checkout (06/24/25), requesting a credit for my son's 3rd night due to their bad wifi service. The male front desk staff said they had no record of my son’s early departure, which is understandable given the office was closed and unreachable by phone and they already know this. I had to pass the front desk office upon entering the hotel's driveway to return to my room, all the lights were off. I also filed a complaint via Trip.com’s customer service on 06/22/25, and the staff at trip.com has called them multiple times and sent multiple emails as well. The hotel has denied a refund, citing a late return of the key, ignoring that their office was closed, wifi was down and contact methods unavailable. They lied stating they have no complaints on file, but I have proof I emailed them on 06/22/25 and they have cameras allegedly. I will be seeking justice and escalating this matter by sharing my experience EVERYWHERE to warn other EVERYONE!

not worth

Overall, the property was well-maintained. Bedding was comfortable. Tub, commode, sink were clean. Towels were clean & plentiful. The shower curtain was filthy & mildewed & stunk to high heaven; I requested a new one the staff promptly replaced it. The sparse furniture was dirty & sticky. All floors were filthy, baseboards, doors, windowsills. Lamp shades were filthy. The refrigerator was iffy & did not shut properly - luckily, I had some mailing tape. The staff were friendly. One of the housekeepers cleaned the floors upon my request - not in an efficient way - she put a hand towel over a broom & poured a cleaner on the floor - it was still dirty, & then sticky. I didn't spend too much time in the place, only to sleep & shower. I got a good rate from *******, so perhaps, if I would have paid more, my room would have been cleaner.

This was the worst motel I have ever stayed in. The beds were like sleeping on rocks. The bathroom had mold and the furniture was chipped and crappy., Absolute worst and I am demanding my money back.

I asked for a non-smoking room and the room smelled like smoke. I asked for another room and they came in and thought that spraying it would make a difference but it didn't. The room was also very dirty-looking. Good thing I had Lysol wipes in my car but I shouldn't have had to whip down stuff in my room. The TV also had a line in the middle of it as if somebody dropped it or threw something at it so the picture was not clear. I stayed here years ago and it did not look like it did this past weekend. I was very disappointed. Don't think I will ever book again.