While our room was at least clean, the breakfast was tolerable, rest of our experience was horrible. When we arrive around 7 p.m. the lobby is filled with children/teenagers running all over while their parents sat obliviously in the breakfast room. While we were checking in, we were told the elevator was inoperable until at least the following Wednesday, meaning we had to haul our luggage up 3 flights of stairs (my husband and I are in our 60s. There was no mention of the broken elevator in your description. If we had not booked the $210 nonrefundable stay, I would have canceled immediately. It was a freezing cold night and since our room was directly across from the stairwell, when the door opened to the stairs, the outside exit stairway door was froze OPEN, so not only was minus12 degree cold air was blowing up the stairwell all night, but anyone could come in, as it was not secure! Kids were running up and down the stairs chasing each other until around 11 p.m. During the night when the heat would click off, we woke up several times with a cold draft blowing over the bed because it had come into our room under our door! I definitely would not recommend this hotel. I definitely deserve a refund.