TownePlace Suites York

Love the place. Every employee is professional and curious. Hotel is clean. Local access to events I attend. House keepers are friendly. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Everyone is very nice. Very clean hotel. Free breakfast. Indoor pool. Good for long term stays. Every staff member goes above and beyond to make sure you have a pleasant stay. I had an issue with the dishwasher and the maintenance guy was able to fix within 15 minutes.

I am very satisfied with how the staff treats us. I have been here for over a year and love it. Anything I have needed they help make it happen. I have nothing to complain about. The cleaning staff do an excellent job every time they clean / refresh my room.

Ricky the Front Desk supervisor assisted my mother and I during the week long stay. My mother being 83 years old and the leadership and hospitality he showed towards her and I made me feel right at home. Traveling with our mothers can cause anxiety and stress during a relaxing time. Ricky eased that pressure during every interaction and it was pleasure to meet him.

Our party of 5 stayed in the 2 bedroom suite over a weekend and the service was impeccable. I called ahead the morning of our check in to see if we could get an early check in and the staff at the front desk and housekeeping went above and beyond to accommodate our needs. The front desk staff member, Unique, was absolutely amazing, friendly and professional! Our room was great, clean and comfortable! Would highly recommend staying here!

York is not a nice area, but seems to be a mecca of sports facilities, so there are a great number of hotels along what I affectionately call "skid row", and then there are the Courtyard and TownPlace Suites, which almost share land as they're right next door to each other. As a Marriott loyalist, I always seek out their brands. There is a Four Points on skid row - but the reviews there speak for themselves. We've stayed at the Courtyard several times, and it's okay - just passable, but okay. However, the demand-based pricing was absurd for this trip, and they wanted over $400 per night. Sorry, not even considering paying that much for the Courtyard when it's just barely acceptable as a $150/night hotel. Hence why I stayed at the TownPlace. I normally avoid them as they're the runt of the litter for Marriott - you only even get half the points for stays there, which usually surprises people. My rate wasn't horrible, but when balanced with the experience, it was robbery. Oh, the noisy train right outside the hotel was a nice plus (insert sarcasm here). The staff were not helpful. Even with significant lead time, they were not able to meet simple requests. Then, there were disturbances by both guests and staff at the door. I didn't feel safe, and I won't stay at this property again at any price. Marriott franchisees, are you listening? You have a great opportunity to put a clean, well-run hotel in a better area in York.