Grand Bear Resort at Starved Rock

It was bad nothing open in the whole hotel. No stores or waterpark and not told in website ahead of time

We had a horrible experience here. The room was so dirty. The pull out bed was broken with dried up mold food stuck on it. The rugs were sticky. The box spring covers were very dirty with fresh stains. We were there for 2 nights. Made a call and visited the front desk 3 times. Never heard back or had a maid stop by. Also, filed complaint when leaving and we still haven’t heard back from a manager. We checked out Monday, March 25th.

Arrived at 10am with my wife 2 year child and 78 year old mom. Started snowing .. they said I couldn’t check in till 3pm the room was ready but they just couldn’t let me check in . I offered $200 to let me check in they said no. After speaking to a manager I was charged $75 but had to wait till noon… sink didn’t drain jacuzzi didn’t work toilet pressure was really bad .. all dinning options open at 5pm

The food at Jack's place wasn't great. I would of like to know that it was a charge for the breakfast it was expensive. I am glad the IT guy fixed the TV. The water park was pretty rough. The room overall was comfortable and great. But that is it hotel part of the resort was the great part. The cafe had better food and the prices were affordable. I expected more from a resort but it did not meet my expectations.

Overall, the kids enjoyed this trip. Our family of 5 stayed in the Villas. The wifi was a disaster. It worked property about 25% of the time. With young kids, this can be extremely frustrating. They give hardly any toilet paper, bath towels and garbage bags. Be prepared to need more. Mostly, my biggest frustration was the customer service. And don't get me wrong- we had great interactions with many of the staff. However, we had a disappointing encounter on day 3 as we entered the pool. Upon checkin you're given wristbands. Literally nothing else was ever communicated to us about needed different wristbands each day of your stay. And quite frankly it was not an issue on day 2. We swam all day with the wrong wristbands and no one said a thing to us. So on day 3 as the kids are entering into the pool, we were told to turn around and report back to the lobby for new wristbands. I had no idea what they were talking about. We had been wearing the same wristbands for 3 days and this was the first we heard of any of this. So i told the girl the kids weren't going to turn around at this point to go back to the main lobby, I could get them for us all. Another lifeguard came to talk to me afterwards. She acknowledged the communication with front desk was not the greatest and that they were short staffed, which is apparently how we had slipped through for 3 days with the wrong bands.

My two kids and I had a fantastic stay at Grand Bear. Indoor water park was a lot of fun. Rooms were very clean and spacious. Food options were really good. Great location, close to Starved Rock.

Waterpark was freezing, most of the wateroark amenities were diwn, they akso closed tge entire wateroark rest of the weekend with no notice.

Booked online with the expectation that there were restaurants on site. We’d been traveling 10 hours. Everything was shut down. Got to our room and had to move due to ants. Then a trip back to town for food. Was worried that because the sofa in room 219 was visibly damaged, that would not be passed on to us. Still I think this would be a great vacation stop for a family.

Nothing at the water park works the whole water park got shut down as soon as my family and I checked in. Everything is closed on Mondays, so it’s not point in going there on a Monday it’s a waist of money! The breakfast is to high and only has a couple items on the breakfast buffet.