Holiday Inn Grand Haven - Muskegon

The location by the river provides a peaceful setting with easy access to attractions. Guests enjoy the variety of breakfast options but note some limitations. The amenities include a nice pool and excellent, friendly service.

TERRIBLE STAFF DANGEROUS DIRTY EXPERIENCE Never again Girl at front desk lied and said no top floor rooms then she magically found one. That room was nasty bug filled on balcony window flying bugs. Room had bad order of not being cleaned over time. Tub had dead roaches in it. Clearly she gave me the garbage room. The phone didn’t work I was only told after check in due to a power outage that happened 2 days prior to our check in! Some stranger knocked on door one time and said maintenance but we never called maintenance!!!!! We called front desk to warn them and the manager Angela/laura didn’t seem concerned like oh well it’s nothing. We called guest relations and told them of incident and nasty room and they didn’t care either. They only said they would check with front desk and call us back BUT NEVER CALLED US BACK TO FOLLOW UP. They didn’t care either and we have been members since 2017!!!!! Once we came back to rest for evening we stopped at front desk to get key card programmed again and the lady was so nasty and not friendly and took the card in the back like she was talking to someone double checking if we should be there!!!!!! YES WE SHOULD BECAUSE WE PAID IN ADVANCE FOR 2 nights!!! Well we will never be back again. This ended our stays forever.

All in all was good experience other than the room was a ice box and thermostat never seemed to work. Outside weather was in 40's yet the ac was blasting and we kept trying to turn up heat never seemed to work ask at desk for maintenance to take a look at it never got confirmation but at 11:30 at night didnt care just wanted to sleep. Curtains were busted sliding door need alot of work. I have stayed here before and was always beautiful has gone down hill quite a bit since I was here last.