Fairfield Inn & Suites Brooksville Suncoast Parkway

The hotel boasts modern facilities, convenient location near amenities and attractions, exceptional cleanliness, friendly and helpful staff, comfortable and well-maintained rooms, and a well-stocked continental breakfast.

Excellent Front Desk and room service. Hotel was impeccable condition. Breakfast had every condiment and item necessary and food was excellent. Room was clean and air conditioner worked perfectly. All staff very friendly. Definitely will stay here again.

Fairfield Inn & Suites by Marriott Brooksville Suncoast Parkway This hotel has seriously management problem. The employees are not trained properly for a hospitality industry. The breakfast employee stared at me all the time I was having breakfast the first day (12/14/2023), the second day this same male employee talked with me in a very insulating tone. I was not completely woke up yet and just tried to get a coffee. Then the GM came to fight with me with this employee without even asking what happened. After I told the GM what happened, this GM starts fighting with me saying that he will continue the fight if I complain to tMarriott Corporate. This GM has fighting with me in the lobby for over 5 minutes in the lobby while other guests are having their breakfast. What kind of GM is that? I am an innocent guest saying and paying this hotel. If the GM did a better job, his employee would know how to treat guest with respect instead of treating the guest with completely no respect. If the GM knew how to do his job, he would not get into a fight with a guest without even asking what is the problem. As a frequent traveller, I have always stayed in Marriott hotel. I am not going to stay with Marriott if Marriott let GM like this in Fairfield Inn & Suite at 14082 Cortez Blvd, Brooksville, FL manages their property. The GM is completely unprofessional for handling guest concerns. What kind of GM fight with guest??????????????????????? The GM gets paid for making guest experience pleasant not to make guest experience worst than the untrained horrible employee! This GM needs training to be a GM. He is no better than the disrespectful employee. He should not be anybody's GM if he can not handle a guest complain properly.