Guest User
April 2, 2024
We booked from 15 to 17 March, two double rooms for single use for me and a dear friend of mine, but the hotel specified in the confirmation email that we will stay in the hotel annex and given the photos of a certain level of the hotel on their website, we didn't worry about it. Once we arrived in Spoleto we had the shock of finding 2 rooms devoid of any comfort, old and worn, with stains both on the floor and on the walls, peeling doors, rusty water heater without any safety cover. The attached photos are unequivocal proof of what we say. After more than 3 weeks and countless phone calls we received a refund for the stay which we did not use but for having ruined our holiday no one gave us anything back!!!
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