Guest User
May 10, 2023
The location was great, 10 minute walk from old town. Entrance and hallways were well maintained and modern. Room was cleaned every day during our stay. However, upon arrival there were no reception or staff to check us in. We had to phone number to ask someone to attend which took around 10 mins. By the time staff arrived, a number of other guests arrived also. Staff member who attended was less than apologetic and came across very rude and dismissive. When checking in, we were also asked to pay City Tax, which we showed the staff member that we had paid this already via ***********. He then told us this was not the City Tax and it was "security". We paid the €10 just so we could check in and get to our room as we had a 14 month old child with us. We found this very odd as there was no security where front door and gate was always open and not staffed. Room was smaller than pictures made it appear and in need of TLC with markings on the walls. Our room felt very dark, to which we realised that one half of the window shutters were permanently shut and could not be raised. The other half did not have any shutters. Due to having a baby with us, we had requested a cot which was provided however on closer inspection it did not have a mattress in it. A duvet cover was folded within as a makeshift mattress. This was really disappointing as this is the safety of a child and if our baby had been younger I would have refused to let her sleep in it. Further to this, two days in to our stay we return to our room early evening when we found our room key not to be working (for the second time). Again due to no staffed reception area, we phoned the number provided on the booking where the same staff member who checked us in attended within 10 mins and provided another key, which thankfully worked. Apparently this was due to upgraded to the keys to the rooms. We asked for a second key due to not wishing to be locked out of the room again with a child however this was refused. We further had no check out guidance or staff in attendance on us leaving. All in all really disappointed in our experience of a