Jupiter Lux Rooms - AE1396

Total scam. Room didn't lock. No towels or anything. Paid for a double room single occupancy and was put in some tiny cupboard not even shown as an option on ***********. Nothing like the pictures. Site was also hacked and booking details stolen.

I booked this through Jet 2, i got walked to the door by the guide who met me, its perfectly suited in the square and is a good stop for people wanting to explore the city. The staff cant do enough for you, i was in room 101 and it was quiet enough until breakfast starts and then the room is noisy with glasses clanging and staff shouting which wasnt ideal. But the position of the hotel and the staff are worth the price

I did not stay here overnight but came in for some directions and help with bags. Both the restaurant and hotel staff were extremely kind and helpful. Also, in a great central location for exploring split.

Our experience was bad! After our reservation online, we received a confirmation email and check-in instructions. Inexplicably, on the morning of the day of our arrival, the structure asks us to insert a new credit card, despite the fact that we have already withdrawn the money from our account and moreover an amount higher than that of the reservation. Of course we do not give any other cards and the structure, despite having already taken our money, cancels the reservation 4 hours before our arrival. We call several times and we are told that we will be called back because they have to check. Nobody ever calls us back. One hour before our arrival we call again and they tell us that we will find someone waiting for us in front of the room at the appointed time for the delivery of the key. Once on the spot, however, no one shows up and no one answers our repeated calls: on the contrary, they always throw our phone down and do not respond to messages or e-mails. In practice at 21.00 we are in Split without a room even though we have already paid more than the amount of the reservation. If that were not enough, after 7 days we have not yet been returned the money and they do not even answer us. We are trying to deny payment by credit card, but we are told that we must file a complaint for the fraudulent withdrawal. That's what we're going to do. Terrible experience that I do not wish on anyone! In decades of travel, such a thing has never happened to us !! Not recommended !!! They are dishonest people

Close by and walking distance to all the sites. This is not a a luxury stay by any standard. Don’t let the name “lux” fool you. If you want a room to sleep in, this is it. There is no on-site staff, no toiletries such as shampoo, soap etc. I was told there were coupons for the restaurant next door but I never found them.The room was small but nicely set up, however it wasn’t too clean. It wasn’t terrible but I probably wouldn’t stay here again.