Jinganblues
July 17, 2023
Check-in is not happy, both Ctrip and the hotel need to be improved. On Ctrip, can you change the sea view room into a side sea view room? I booked a sea view room, and I can see the road and trees. Standing on the corner of the balcony and sticking your head out, you can see a corner of the sea view. I originally thought that the sea view room displayed by Ctrip was a low-area sea view, and the supreme sea view was a high-area sea view, but it turned out not. It is suggested that Ctrip change the "sea view room" to "side sea view", and "extreme sea view" can be called "sea view room". Second, this is a service provided by a third-party company linked to Ctrip. I booked a double room with a sofa. The hotel said that I booked a family room. Check in, don't need so many beds. Then I ran to the front desk to complain, saying that I would add money to upgrade the sea view room. A small woman wearing glasses at the front desk of the hotel is very hypocritical. She clearly has a vacant room, but repeatedly emphasizes that the room is full, and it is not possible to add money. She just doesn't want to change my room. I opened the Ctrip app and asked her if I should place an order for a sea view room right now? If you can't solve it, please ask your manager to come out. This little woman wearing glasses restarted the operation, and finally added more than 200 RMB to change me to a sea view room. The process was quite uncomfortable. Later, I asked her a few travel questions nearby, but she didn’t answer them at all. She smiled and recommended me a stall with a stall at the door, and asked me where to go for consultation. The little bespectacled woman at the front desk didn't look like a warm Croatian, like a Czech or a Polish. It also emphasized that the room card cannot be lost, and if it is lost, it will pay 10 Euros. The doorman is also a garage guide and valet, and the service is thoughtful, so I like it. Other service staff such as restaurants are quite enthusiastic, but this front desk is annoying. This hotel is more focused on parent-child routes, with multiple swimming pools. I ordered a breakfast and dinner package. The dinner is also a buffet. Drinks need to be ordered separately. There are quite a lot of dinner varieties. The pictures taken by Internet celebrities are beautiful, and my expectations have been raised. The actual scene is not bad, but it is not amazing either.
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