Guest User
September 28, 2022
The facilities are perfect, especially the cable car for hotel guests who can go directly to and from THERME in bathrobes.
However, I was charged a deposit of €50 at check-in even though I prepaid via Tripcom. I was told that it would be refunded after the room service was settled. However, the refrigerator was empty. "There shouldn't be any additions." At the time of check-out, I expected to receive a refund, but was told that the refund would be made via the credit card company in 2-3 days. However, it has not been refunded even after a week.
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