Southport Metro Hotel

Dark room no window was pay on arrival which was done then charged my credit card day after leaving for the same amount be careful when booking can't get through to anyone to sort this tried ringing numerous times no email address and Facebook

Had a fantastic stay jade dee made us very welcome house keeping r outstanding great location Martin certainly turned it round clean comphy bed 🛌 all staff make u feel welcome see you soon mike@tom st Helens 9th Jan 2024 weekend break also great breakfast

Travelling up to meet up with family, got delayed on the M6 - was rung at 5pm asking what time we would arrive, which I thought was a nice touch - however when we got there the main door was locked. On checking in we was informed the bar was closed and to exit the building if we go out we had to use the night entrance. It is apparent that a lot of money has been spent on the main bar/reception area, giving it a modern welcoming feel. However this has not extended to the accomodation upstairs. The room itself - COLD - radiator was off and we had to turn it on, same for the bathroom was also off, hard to reach the control without standing on a chair. Disconcerted to see that there was no blind/curtain in the bathroom, just a frosted modesty window, which made using the bathroom very uncomfortable - we hoped that the modesty glass did its trick. We also understand we are not the first to complain about the lack of privacy in the bathroom. Bathroom floor was slippy, especially if water was dripped on it - this did cause my husband to slip. Towel rail loose. Bed - was reasonably comfy, though the bed frame was very very creaky when the bed moved. Blankets - adequate, additional one would have been ideal considering it was -2 and snowing. Housekeeping could do with being better, found a personal hygiene item under the bed (thankfully unused) Went out for evening meal and on return the bedroom was comfortably warm - but the bathroom remained COLD to the point of being Baltic. Not nice at all. No apparent welcome card with instructions on how to contact reception could be found and the door to the bar area was alarmed to deter guests from going that way. No WiFi codes either. Breakfast was good though. Plenty of choice for the continental Breakfast and a decent coffee machine.

I booked three double rooms for my adult children and their other halves over this weekend, all up from London for a family get together as we do not have the space for them all to stay with us.. After they had stayed at The Metro , I asked how the stay was and this morning they said that it was excellent accommodation clean and very nice, the manager was a perfect host and went out of his way to look after them. I would certainly not hesitate to book again.

The hotel is nice and clean Vicki does a great job we'll done very central for shopping would definitely book again we had room 6 was a bit small but lovely and clean and comfy bed the free continental breakfast was included in price but didn't use but plenty of choice

This is a pub with rooms. It's very handy for the centre of Southport- which was lovely and buzzing. We parked up outside and I nipped in to ask about parking. I didn't see Reception as it was behind the stairs so asked the lady at the bar. We drove to parking. It was OK. Cost £8.50 for 24 hours and you can pay by phone. It is a bit of a distance from the hotel if you have got heavy bags. We went to check in and were taken upstairs to the room which faced to the side. Fob to get through door from pub and key to side door if you come back late. The room was not remarkable. It did what it said on the tin. Bed proved a bit saggy and did no favours for my wife's back. In the morning we went for the advertised continental breakfast, Very poor. Milk was off so cereals not an option. Hot water boiler didn't boil so with just lukewarm water available hot drinks were also off the menu. We told the girl on Reception who did't seem concerned and certainly didn't apologise. We left and had breakfast elsewhere. Whilst it was cheap compared with other hotels in the resort we would not return.