Hotels Near Yarra River in Southbank

As usual, loved our stay at Quay West. From the moment you walk in the door they are friendly , professional and curteous. Mitchell on reception , as always , made us very welcome. Hotel is situated right on Southbank and ideal for visits to Hamer Hall etc. Rooms are very spacious with balconies and well fitted out. Beds are laid and very comfortable with selection of pillows. Foxtel available on tv. Breakfast is very nice . Plenty of food with a good range. Really good value…especially if you are an Accor member.

Stayed two nights with 3 of us in a twin room. Had to ask for an extra set of pillows and towels. Room was not serviced at all - despite 3 calls requesting it. Location is great and facilities amazing. The hotel is a bit tired and the lack of attention to basics was disappointing.

Stayed for 5 consecutive nights. The location is Southbank, which is isolated by sky desk. It is quiet and lively, but Southbank is not in the free zone. I have to cross the bridge every time to go to the opposite side to find more restaurants and supermarkets. The entrance of the room is a bit old, some of the floors are shabby, the bathroom has a non-movable shower, and the water power is not too strong. The bed is also too soft.

1 night stay Perfect location 5min walk to flinders station crown. 7 eleven across the road. Holiday inn express as always very innovative room. Bathroom ideal with all amenities in pump bottles so plentiful supply. Friendly staff with fast checkin. Free breakfast was amazing Cerial toast latte juice scrambled egg sausage hash brown bacon. 10 out of 10

Location, cleanliness, and facilities in this hotel were very good, though the staff weren't very friendly they helped me whenever I had a concern or a request making things lot easy. Yes Optus couldn't get any network on my iphone, I couldn't use any mobile data or do hot spot. There were only two lifts, and long wait for lift is a disappointment particularly on busy days, and the lifts were also very cramped when there were more traffic. There isn't a computer desk or a computer chair, so if you travel for business it hurts your back.The dining chairs were also pretty ordinary for the Oaks brand. Location is the best for public transport or simply roaming around the Yarra river and southbank, flinders street is a short walk from the apartment. The apartment in general was very clean, and the amenities were also very good, bed and bathroom were neat too.

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

Located near the Southbank Promenade, getting to the CBD was very easy as trams are a walking distance away. The room was very spacious and beds was comfy. The bathroom looks a bit old but it was serviceable. Will stay here again.

Stayed here for 2 nights on a quick trip to Melbourne. Very comfortable bed and plenty of room in the walk in wardrobe for your luggage and clothes. Little tight getting around the bed however nothing major. Plenty of room in the living kitchen area. Close to Woolies and walking distance to city and South Melbourne. Would stay here again

A two day getaway in the King Loft left me wishing I could stay longer. The staff at Crown Metropol made me feel welcome and were nothing but professional, friendly and accomodating. It really was a home away from home, a bed so comfortable that a sleep in didn't feel wrong. Gifted a VIP welcome of French champagne and chocolates that continued to another surprise of an immaculately turned down room and more treats the next day left all of Us smiling. The extras and attention to detail was first class with the added benefits of amazing views over Melbourne in a luxurious apartment that my family didn’t want to leave. I haven’t even mentioned the pool and day spa, or breakfast at Mr Hives! Thank you Crown Metropol ♥️♥️

Everything about this place says Motel, not 5 Star Hotel. Lack of housekeeping - our room was cleaned twice in 7 days and not well. We eventually got fed up and asked for clean towels. When we were at reception checking in, there were other guests complaining about their dirty rooms. Fifth restaurant - the breakfast buffet was terrible. There was no omelette bar or even a basic pancake machine. No option for included barista-made coffees either, which is a minimum at any “5 star” hotel. Strato restaurant - we booked this for a special occasion. There was zero recognition of this. They put us at a table beside the kitchen door and in a corner with no views despite a good corner table being empty the entire time we were there. We waited 30 mins each for 2 courses and we’re still eating 30 mins after the 2 hour allocation. The ambience was constantly disturbed by the kitchen yelling “service please!” Only upside was the extra bread and free mocktail they offered us, I assume due to the slow service. Slow lifts - we had to allocate an extra 15 mins to our departure whenever leaving the room. Poor service - as per already stated, the service was very poor if you compare it to any other 5 star hotel. It was average if you think you’re at a motel. Additionally, because they were training staff, service at the lobby bar was ridiculously slow. We waited 15 mins for them to serve 2 wines. Reception also ran out of vouchers (part of our package) and told us to come back later and say “we forgot to pick up some of our vouchers” rather than acknowledging their error. Location - we knew this going in but it is a long walk into the CBD and you need a Myki card because the nearest tram stop is outside the free zone. In summary: Avoid this place if you are looking for luxury. We booked this for a special occasion and were sorely disappointed. The only good thing is the views from some parts of the restaurants.