Wrap on Southbank

At 9:30 pm on February 20, Australian time, I returned to the hotel to wash up. The faucet of the wash basin suddenly fell off, and a large amount of water and dirt gushed out, rushing straight to the ceiling. Instantly, the water around the wash basin was flooded. I was frightened and quickly turned off the water valve and ran away. My feet slipped and fell, and I lost consciousness instantly. After getting up, I found a two-centimeter wound above and below the right eye socket, blood all over my face, the inside of my mouth was damaged, and the lens of my glasses was worn out and the tripod was bent. Since the phone in the room could not contact the front desk, I quickly asked my colleagues to contact them. After the front desk came to check, they promised various compensations for medical expenses and glasses. Later, they booked a rental and let me go to the hospital for treatment alone. At about three o'clock in the morning, I returned after completing a five-hour suture treatment operation alone, and the front desk refused to pay the rental fee. No one asked about it on the morning of the 21st. Later, I repeatedly negotiated with the employees on duty with pain and discomfort. It was not until 7 o'clock in the evening of the 21st that I received an email saying that only one night's room fee and late check-out would be refunded to resolve the complaint, and no other fees would be paid. I rejected this plan. The hotel's attitude is extremely arrogant! We strongly request Ctrip to help hold the hotel accountable and ban it!!!

The room was upgraded to City View and I was very satisfied

Free upgrade to **** The space is very large and clean This is really good The front desk is also very nice It is very close to the city and can be reached by foot There are many food nearby