Imagine Marco

Very cool place to stay Not Car friendly, no real solution for disabled customers staying out of residential building in all reality. Super awesome staff on the front desk, I can’t remember the last time there was 24 hour service desk. I thought service was dead in Australia but at least the kind staff at imagine Marco keep it alive Thanks very much Rick V

This accommodation isn’t exactly a hotel. The building is shared by other tenants. We were upgraded to a 2 bedded apartment on the 36th floor upon check-in, a newly acquired unit by hotel chain that was recently renovated. As we were the first guests to the unit, we felt like guinea pigs test driving the unit. Unfortunately, we encountered some unpleasant incidents. First, my elderly dad got a small gash from the floating kitchen cabinet shortly settling in (as start of cabinet is just after the entrance). A bumper guard at the corner of the cabinet would have prevented this accident. Second, one afternoon when we got back from to find our unit door ajar. Thankfully our belongings were still intact. Third, housekeeping generally poor. No one cleaned the bathroom throughout our 8 days stay and shower trap was choked. Fourth, one of the room’s curtain couldn’t be drawn entirely so we left it closed throughout. However, one day we came back unit to find the room curtain dislodged after house keeping. Fifth, there were no hangers in the wardrobe at all. Only got them 3 days later after haggling with the reception. Lastly, it was a bummer not being able to access Netflix as the connection was down. Unpleasant encounters aside, the unit has a beautiful view and is well contained with fridge, washing/dryer machine, dishwashing machine and cooking utensils. Good for long stay. Its location is near South Melbourne Market and accessible by foot to flinders station and the city. Woolsworth supermarket is just a stone throw away + eateries around the vicinity. On some days you can spot air balloons flying past.

It was 15-20 min walking from CBD, plenty of cafes restaurant and woolies just in front! It definitely needs to be cleaner than this but we didn’t have major problems! Chris was really nice to us.

Where do I start… yes it was a long weekend, but not good enough for a 4 star hotel. Here are my reasons  1. It took 1 hour to check in. 2. One lift was only operational.  3. Because there was only one lift it then took another 10-15 wait to get up to room.  4. Finally got to room and 2nd bedroom was locked, leaving us with 2 towels for 3 people. 5. No other way to call reception other than calling the phone number. No one would pick up to try and fix the room. 6. We Decided to go to pool, tried to get the lift and after waiting 15 mins took the fire exit stair well. This is myself and 2 kids!!!   7. Got to pool area and NO towels. We were expected to use the bath towels!! Again not enough towels for 3 people. 8. Check out was 10am and this for the majority of the hotel. Waited for the lifts for 10mins all full because still only ONE lift was operational. THIS IS A FIRE HAZARD 9. Again no choice  but to go down the fire exit stair well with 2 kids and out luggage.  10. Never staying here again !!!!

Everything was clean and comfortable in the apartment. Staff were friendly and helpful. Definitely would go back again.  The pool was perfect temperature and kids really enjoyed their stay.

Amazing place you won't be disappointed