Oaks Melbourne Southbank Suites

Indiscriminately charge, a hotel charge me 41 dollars for cleaning fee. Isn’t cleaning sometimes that a hotel should provide?

When we arrived, we had an issue with our room—the balcony door wouldn’t lock, and the balcony was somewhat accessible from other apartments. Concerned for our belongings, we asked if we could change rooms. The front desk staff were extremely accommodating and kindly offered us a free upgrade to a higher-floor, two-bedroom apartment. Unfortunately, when we arrived at the new room, the second bedroom was locked and inaccessible. We didn’t bother raising it as we hadn’t booked a two-bedroom apartment and didn’t really need the extra space. However, we are starting to feel that the rooms are becoming a bit... dated. There’s often a musty smell when we check in, and this time, we found someone else’s socks in the dryer—after drying some of our own clothes, which wasn’t pleasant. A little more attention to cleaning between guests and ensuring faults are properly addressed would go a long way. Sadly, this experience has left us considering other accommodation options for our next stay—something we wouldn’t normally do, as the Oaks’ location is fantastic! That said, I want to reiterate that the front desk staff were absolutely lovely and very accommodating.

Front desk very friendly and helpful. Apartment big and spacious. Very convenient, walking distance to free tram zone.

After checked in but the heating was not working! Waited about an hour to change to another room. Should have checked the heating before.