Pebbles Guest House

Booking was for Sunday night phone number given on booking on the Friday to ask about about access codes and was told they would be sent to me Sunday morning and the don’t arrive by text or email I turned up at property and couldn’t get access so had to sleep in my works van , very terrible situation

This is a self check in property, but you are not able to contact them, no email, only have phone number but never succeeded to reach them. I need to contact booking agent in the morning of the check in date, and back and forth over an hour to get access info., terrible experience. To be fair, the room quality is good base on the price.

We couldn't even check in. Arrived to find only an emergency number suck on the wall which had a recorded message saying they were closed. Left a message but ended up booking another hotel. They did text me later with check in instructions but, by then, it was muck too late. We are now seeking a full refund.

This was the worst guesthouse experience I’ve ever had. We arrived around 7:30 on the 18 Oct 24 in the evening when opened the room it looked like it was waiting to be cleaned, the following points were found: 1. The was hair in the sink and shower and the draws (I have photos as proof). 2. There was as a mixture of cups provided for drinks don’t know about Southampton but we use a tea spoon to stir a drink not a fork (again a photo for proof). 3. There was as wardrobe looked like it hadn’t been finished 4. There towel rail was hanging off the wall. 5. There was mould around the base of the shower. 6. When contacted the person blamed his cleaning staff, said we would have a refund, we then left for few days when contacted he, stated that it would take up to 10 days to process, i I then gave, him a few weeks and still have not received the refund. The guesthouse looks like a dos house or somewhere they use for people just out of jail. if anyone is thinking staying there I would think twice before doing so. Needles to say we drove to a premier Inn and stayed there instead of. Still hasn’t received the refund