Southampton Waterside by Charles Hope

What a lovely place to stay. Such good value for a delightful modern space. Immaculate apartment with everything that you needed. Views over Southampton were amazing. Found Charles Hope team extremely helpful via telephone. Will definitely be returning very soon

Stayed with family and would highly recommend for anyone to stay. We have also rented the Penthouse the views are breathtaking and outta this world. 10/10. Has everything a family needs. The night view of Southampton is stunning and seeing the wildlife and planes coming to land via Southampton Airport was just Wow. You have to experience the stay. For the UK felt like we was abroad on the Southampton coast. The beds was comfortable and we even had a study in the Penthouse and it was 2 bedrooms. Living room and kitchen was very spacious. Panoramic windows. Only bad point was there is construction going on next to the building. But didn't put off the experience.

I arrived and the boiler was not working. They weren't able to help. (they don't have anybody on site of the property ever. I had to try myself.) I then had to wait for 5 DAYS expecting and being told each day that an engineer would come to fix it. Nobody ever came. Whilst I had to wait in the apartment throughout that time for somebody to come, expecting someone to. But they kept breaking their word. I've honestly never met a company less bothered about their property not having working heating and hot water in one of their apartments, for 5 days, in the middle of December in the UK. It was awful. Their support was unbelievably bad and nonchalant, and it was incredibly frustrating dealing with them. I was then forced to move apartments, (after I had a lot of things set up and having unpacked), to a less nice apartment. Where there was only one available and I wasn't given a choice. They didn't seem to care about my situation, and throughout it all of their communication was unbelievably bad. I would strongly recommend avoiding using Charles Hope to anyone.