The only good thing about this property is its location to the Gondola. Several issues with property listed below:
- states coffee is available in lobby at 7:30a. On the first morning I showed up at 7:45a and no one was there, locked and even rang the bell nothing.
- housekeeping never came the first day and when I brought it up to front desk they tried to blame me for having a do not disturb sign - which I didn’t. When housekeeping came the next day, they only replenished towels, nothing else. Not even making the bed.
- sink was cheap, no water pressure and took forever to change from hot to cold, as well as a struggle to turn fully off. Brought up to front desk and said she’d send someone but nothing was ever fixed.
- asked to speak to management and front desk told me they were on vacation and there was no one to talk to with any authority on property. That is concerning.
- on our last morning we went out for breakfast before check out and when we came back the door was completely wide open. I’m assuming housekeeping came when we were gone thinking we left already but all of our stuff was still in there.
Overall I gave the property the opportunity to correct all of the above and wasn’t met with a single apology or way to right the wrongs. I will never stay at this property again - there are a bunch of hotels walking distance to gondola and I’ll be staying there next time.