Ascott Kuningan Jakarta

Overall was a great stay for us. Direct access to Lotte Mall is a plus point for convenient dining & shopping.

The good: The huge rooms , samsung tv with seamless connection and fast internet speed allowing multiple devices. The bath tub and direct access to mall. The staff are so friendly, as they greet and have a nice smile or small talk. Very good english so no issue for communication. Easy to have taxi as they have bluebird taxi on standby. The bad : The breakfast food was disappointing for family with kid so we did not go back after first day. For business traveller who needs a bite and go, it will suffice. Not for long-term stay. The ascott reward point system was bad - it was a week after we check out.. i finally sign up but don't see my stay, so i email and hope that support team can have this first past reservation added. During stay, I had to let plumbing come in to fix an issue with a leak for lower floor - amazingly it happen when we have not even used the bath tub. The fix took an hour plus. Request happen at 4 pm and we are at home. Swimming pool (1.2metre for adult pool) is okay for kids - at least a toddler pool but no slides. Conclusion: Enjoy the hotel access to shopping mall, availability of large food choices on delivery app and posh feeling - so will still recommend.

staff is attentive and they cam speak english bery well.wifi is superb for businesstraveller like me .there is so much to do in the hotels.location in the center of everything ..recomended

My kids enjoyed the stay, TV in the living room got Netflix, connected to shopping mall, the staff very helpful. The bathroom in master bedroom can get really hot during the day but other than that, it’s a nice stay and will definitely stay here again.

Ascott, though a 4-star hotel, provided good service with friendly and attentive staff. I appreciate their efforts to be sustainable, but the hotel felt quite warm, including the rooms, which made it feel stuffy with little air circulation. Perhaps providing fans could help improve comfort. Overall, it was a decent stay.

My family and I had a very wonderful stay. The hotel was able to answer all of my enquiries before my trip. I emailed the hotel regarding my airport pick up and I reveived a reply and transport booked withon the same day. During my stay there, the reception, Ms Erika and other colleagues were very approachable and friendly. My nieces were very happy with them. They were given a soft toy as a welcome gift. The hotel do have indoor and outdoor play area for kids. Suitable for family with kids. We ordered grab/ gojek food there (using the app). The hotel concierge sent out food deliveries up to the room. Overall, service superb! 👍👍 I will definitely stay in Ascott Kuningan again when I visit Jakarta. Thank you 😄