Arena Apartments by CLLIX Reviews
Arena Apartments by CLLIX
9 Edmondstone St, South Brisbane, Queensland, 4101, AustraliaView Hotel Details
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Arena Apartments by CLLIX Guest Reviews
4.4/5
Very Good
128 review
Verified reviewsLocation4.4
Amenities4.4
Service4.4
Cleanliness4.3
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All reviews(128)
Positive reviews(27)
Reviews with photos/video(4)
Awesome rooms(7)
Awesome stay(6)
Great swimming pool(4)
Negative reviews(1)
Guest User
One Bedroom Apartment
Stayed in Nov 2024
Travel with friends
11 review
Very Good
Posted on Dec 12, 2024
Overall, Arena is a convenient place to stay. It is close to supermarkets. Public transportation is at your doorstep. Pool is amazing. Office can usually accommodate requests. Cleaning staff was not the friendliest but they did their job. I will usually leave a tip for housekeeping but I was told that tipping is not required in Australia.
Response from Property: Hi,Thank you for your feedback! I’m glad you enjoyed the convenience, location, and pool. I’ll share your comments with the team to ensure an even better experience next time.Kind Regards, Andy NieGeneral Manager
Guest User
One Bedroom Apartment
Stayed in Oct 2024
Business travelers
1 review
Outstanding
Posted on Nov 8, 2024
Easy walking distance to conference centre, train and great cafes and restaurants. Hotel pool is great & apartments very clean & comfortable
Response from Property: Hi,Thank you for your feedback! We're glad you enjoyed the location, pool, and comfort of the apartments. We hope to welcome you again soon!Kind Regards, Andy NieGeneral Manager
nitefall nitefall01
Two Bedroom Two Bathroom Deluxe Apartment
Stayed in Jan 2024
Family
1 review
Amazing
Posted on Jan 2, 2024
A late check-in and a little mix-up caused some grief. However, the issue was promptly resolved, and a refund was processed.
The cleanliness and quality of the apartment was very high. The location and facilities were also outstanding. If I can find another pricing deal, I would definitely stay again.
Response from Property: Hi nitefall nitefall01, I'm sorry to hear about the inconvenience during your check-in, but I'm glad to know that our team promptly resolved the issue and processed a refund. It's fantastic to hear that you found the cleanliness and quality of the apartment to be excellent, along with outstanding facilities and a great location.We appreciate your understanding, and we'd be thrilled to welcome you back for another stay. If there's anything we can do to assist in finding another pricing deal or if you have any further comments or preferences for your next stay, please feel free to reach out. We're committed to ensuring a wonderful experience for all our guests, and we look forward to having you with us again!Kind Regards,Matthew DriessenGeneral Manager
Anonymous User
One Bedroom Apartment
Stayed in Apr 2024
Travel with friends
4 review
Very Good
Posted on Apr 21, 2024
Good place to stay..jus your parking yous told me on the phone was 10 dollar a day but when I got there i have to pay 50 for 2 days..other then that everything was good 👍🏾
Response from Property: Hi, Thank you for sharing your feedback with us, and we're glad to hear that you found your stay enjoyable overall. We apologize for any confusion regarding the parking fee discrepancy. We understand that this may have been inconvenient for you, and we'll be sure to review our communication practices to ensure that future guests receive accurate information about parking fees.If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back for another pleasant stay in the future.Kind Regards,Andy NieGeneral Manager
Anonymous User
One Bedroom Apartment
Stayed in Jul 2024
Travel with friends
16 review
Outstanding
Posted on Jul 24, 2024
Nice place , worth the money
Response from Property: Hi,Thank you for your feedback! We’re glad to hear you found our place nice and worth the money.We look forward to welcoming you back!Kind Regards,Andy NieGeneral Manager
Anonymous User
Two Bedroom One Bathroom Apartment
Stayed in Aug 2022
Travel with friends
2 review
Posted on Oct 31, 2022
It might be inconvenient to check in late
The spacious room made us feel comfortable
Response from Property: Hi, Thank you for your review. I am pleased to hear that you enjoyed our place! However, I want to sincerely apologize for the issues that you encountered during your stay with us. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly. Again, I sincerely apologize and wish you safe travels in the futureKind Regards,Matthew DriessenGeneral Manager
SDee
One Bedroom Deluxe Apartment
Stayed in Jun 2022
Couples
1 review
Great
Posted on Jun 5, 2022
Nice clean 1-bedroom apartment with well-stocked kitchen and comfortable bed. Very central to South bank and West End and near the river front. Just wish that they would spend some money to heat the swimming pool during the autumn and winter months. If your apartment faces Edmondstone Street there is a high-rise apartment being constructed and the crews start working at 7 am which can be noisy.
Response from Property: Thank you for leaving us such a wonderful review. We are passionate about providing value for money and feel glad to know you appreciate this effort. We thank you for choosing to stay with Arena Apartment and look forward to welcoming you back soon. Kind regards,Matthew DriessenProperty Manager
RaymondKit
Two Bedroom Two Bathroom Deluxe Apartment
Stayed in Aug 2024
Family
3 review
Outstanding
Posted on Aug 21, 2024
Super good service. There is a receptionist in the lobby who greets you warmly.
Free parking and free breakfast every day
There’s a bathtub, a shower, and it’s cleaned every day. GOOD GOOD GOOD
The neighbors are so welcoming, and it looks like a HOUSE FAMILY!!!!
Original TextTranslated by Google
Response from Property: Hi RaymondKit,Thank you for your fantastic feedback! We’re thrilled you enjoyed the service, amenities, and friendly atmosphere. We look forward to welcoming you back!Kind Regards, Andy NieGeneral Manager
Guest User
One Bedroom Apartment
Stayed in Nov 2024
Family
13 review
Outstanding
Posted on Nov 26, 2024
The room is large, fully equipped, and has a heated outdoor swimming pool, which is very nice
Original TextTranslated by Google
Response from Property: Hi, Thank you for your feedback. We’re glad you enjoyed the spacious room, great facilities, and heated outdoor pool.Kind Regards, Andy NieGeneral Manager
Alex 曹
Two Bedroom Two Bathroom Deluxe Apartment
Stayed in Aug 2024
Family
4 review
Posted on Aug 10, 2024
The location is close to the city center, the hygiene level is average, and the kitchen is well-equipped. The front desk service was good, but the electric kettle was not clean. After informing the front desk, a new water kettle was sent to the room on the same day.
Original TextTranslated by Google
Response from Property: Hi Alex,Thank you for your feedback. We're pleased you found the location convenient and the kitchen well-equipped. We apologize for the cleanliness issue with the electric kettle and are glad our team was able to resolve it promptly. Your comments are valuable, and we will use them to improve our service. We hope to have the opportunity to better serve you in the future.Kind Regards, Andy NieGeneral Manager
Guest User
One Bedroom Deluxe Apartment
Stayed in May 2024
Business travelers
9 review
Great
Posted on Jul 29, 2024
The hotel is in a good location. The environment is good. It is very convenient in all aspects. The room is also quite large. It is quite cost-effective at this price. A hotel worth recommending.
Original TextTranslated by Google
Response from Property: Hi,Thank you for your positive feedback! We’re delighted to hear you enjoyed the location, environment, and convenience of our hotel. We’re also glad you found the rooms spacious and cost-effective. Your recommendation means a lot to us.We look forward to welcoming you back!Kind Regards,Andy NieGeneral Manager
Guest User
Two Bedroom One Bathroom Apartment
Stayed in Aug 2024
Business travelers
2 review
Outstanding
Posted on Aug 31, 2024
Not bad, but there is no supermarket nearby
Original TextTranslated by Google
Response from Property: Hi,Thank you for your feedback. We're glad you had a good stay. We apologize for the lack of nearby supermarkets and appreciate your input.Kind Regards, Andy NieGeneral Manager
陳摸摸
One Bedroom Apartment
Stayed in Apr 2024
Travel with friends
4 review
Outstanding
Posted on Apr 23, 2024
Great, convenient transportation, high CP value
Original TextTranslated by Google
Response from Property: Hi,Thank you for sharing your feedback with us. We're delighted to hear that you found our location to be convenient for transportation and that you appreciated the value for money during your stay.Ensuring our guests have a comfortable and convenient experience is our top priority, and we're pleased to know that we met your expectations in this regard.If there's anything else we can do to enhance your future stays with us or if you have any further feedback to share, please don't hesitate to reach out to us.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Andy NieGeneral Manager
Guest User
One Bedroom Apartment
Stayed in Sep 2023
Travel with friends
15 review
Outstanding
Posted on Oct 7, 2023
The interior of the room is very good,
The environment is elegant, easy to access, convenient transportation, complete facilities, and a swimming pool, making it convenient for the whole family to travel.
Original TextTranslated by Google
Response from Property: Hi, We're pleased to hear that you found the interior of the room very good and the overall environment elegant. It's great that the apartment is easily accessible with convenient transportation options, making it a convenient choice for the whole family. The availability of facilities like a swimming pool adds to the comfort and enjoyment of your stay. We appreciate your positive feedback, and we hope to welcome you and your family again on your future travels!Kind Regards,Matthew DriessenGeneral Manager
Guest User
One Bedroom Terrace Apartment
Stayed in Aug 2023
Solo travelers
2 review
Posted on Sep 28, 2023
I was so surprised when I got my room assignment on the first day.
A basement room where no sunlight came in. It was so humid, cold, and dark that I couldn't turn on the light because I could see everyone coming and going. It wasn't cleaned properly, so it was really dark and I couldn't sleep. It was the first and worst room I've ever stayed in during my travels.
The next day we asked to move rooms.
I was really shocked that Trip.com told me to give them this room.
They just told me to contact Trip.com and there was no room.
I couldn't sleep at all for two days there.
We had no choice but to pay $50 more and move to the 3rd floor.
We have 25 more days left on our trip, but we haven't made a reservation on Trip.com.
Original TextTranslated by Google
Response from Property: Hi, Thank you for rating us. Your feedback is very important to us as we are taking steps to improve ourselves and operations. In case you would like to discuss it further, please feel free to send me a message us. We do apologise for any dissatisfaction you've encountered. We hope to have an opportunity to offer our hospitality during your next stay.Kind Regards,Matthew DriessenGeneral Manager