Jaz Hotel Group Hotels in Sousse Medina

Warm Welcome & First Impressions From the moment you step into this hotel, you are made to feel special. A welcome drink upon arrival sets the tone, and staff are prompt in helping you find your room, even taking your baggage for you. The hotel is carpeted throughout, which immediately adds to the peaceful atmosphere. We stayed in room 322, which had a lovely side view of the pool and sea. A kettle in the room (free of charge) was a fabulous and welcome surprise—we enjoyed starting each day with a cup of tea. Pools & Outdoor Facilities The sunbeds—both standard and luxurious double loungers—are exceptionally comfortable, with some positioned in the pool itself, adding to the sense of indulgence. The outdoor pools are pristine, offering a stunning setting, but in the low season, most would find them a bit too cold for swimming. There is also a free indoor heated pool, which is a great bonus, though it can get busy at peak times. Food & Drink The food at the hotel surpassed all expectations for buffet-style dining at breakfast, lunch, and dinner. A lovely touch was that the staff left a bottle of wine at our table for us to enjoy at our own pace. While the all-inclusive wine is basic, it’s still drinkable. A particular highlight is the cocktails, which are unusually high-quality for Sousse—I can personally recommend the pina colada! There are two main indoor bars and one outdoor bar at the snack area. Food was available whenever we wanted it, and little touches, like fresh orange juice in the morning and coffee brought by a waiter, made each day start off perfectly. Service & Hospitality The waiter service is outstanding, arguably the best in Tunisia. A special mention to Hazem, who went above and beyond to make us feel special and ensured our glasses were never empty. You, Hazem, are a star attraction at this hotel—along with your colleagues, who simply can’t do enough for guests. Customer care is exemplary and cannot be faulted. One evening, we locked ourselves out of our room, and reception had a new key card in our hands within 10 seconds—and it even worked first time! Entertainment & Activities The animation team keeps guests entertained with a range of daily activities, including morning yoga, French boules, and fun games throughout the day. The evening entertainment in the hotel’s indoor bars is varied, featuring live music, dance performances, and themed nights, creating a relaxed yet lively atmosphere. Cleanliness & Room Service Hygiene across the hotel is impeccable. The housekeeping team deserves special praise for their meticulous attention to detail. Each day, our room was beautifully presented, often with fresh roses and towel arrangements in the shape of swans or hearts. Spa & Wellness Facilities While the spa is a nice extra touch, not all the facilities seemed to be switched on, such as the sauna. However, the free heated indoor pool is available and well-maintained, even though it can get quite crowded at times.