Jaz Tour Khalef

The rooms are spacious, clean, and modern with comfortable beds and sea views. The staff provides exceptional service. The location offers secure, pleasant surroundings and beautiful beach views. Guests enjoy the hearty breakfast.

For the most part, JAZ Tour Khalef is a beautiful hotel and a wonderful place to stay, however there are a few markers that tar its 5* rating. Let's start with the positives. The staff obviously take great pride in their work and that is reflected in the aesthetics and cleanliness of the foyer, as well as the attitude of the staff. The marble floors are polished daily and throughout my stay, I did not see any dust, which is remarkable given the size of the property. The staff are polite and friendly, many of whom went above and beyond what I would expect, even from a 5* establishment. I would like to express my thanks and gratitude to Karim, who quickly learned my usual drink order and would bring me refreshments from as soon as he noticed me by the pool, right up until when I retired to my room, without me even having to ask once. I would also like to thank Ahmed, who was extremely attentive whenever I dined in the restaurant - I would return to my table with my food to find juice, water and coffee already at my table ready for me. The last person who really stood out in terms of going above and beyond I unfortunately did not catch his name, so I am hoping the hotel will know who I am referring to and pass on my gratitude. He was on the beach at dawn the morning of Tuesday January 28, raking the sand around the recliners and gestured for me to pass him my phone so that I could have some photos of myself on the beach with the sun rising in the background. He came up with lots of fun poses and the photos came out wonderfully. I was very appreciative. My room was spacious and luxurious, the shower pressure was great. I spent 95% of my days on one of the sunbeds that are actually in the pool, which are wonderful for privacy but also the comfiest place to be in the entire hotel. I would spend 6-8 hours on them a day and would have stayed on longer if I could (going in January, the air is not warm after sunset). I expect during peak times these beds in particular are fought over viciously. On my coldest day at the hotel, I visited the indoor pool, which was a lovely warm temperature. It is very small, however and sunbed space around the pool is limited - when it gets busy in there the noise is echoey and shrill due to the size and roundness of the room. Moving onto the aspects that tarnished the 5* rating... The beds are very firm, which if you are not used to, makes uncomfortable sleeping. The balcony furniture is very uncomfortable, which is a shame as it ruins a peaceful evening read. The railings on my balcony had badly peeled in the past and then just been painted over, leaving it looking messy and unattractive. The mini-fridge in my room was also barely cold, which made drinks marginally more drinkable than room-temperature, however anything high-risk, such as milk for coffee, would have spoiled. Some of the light switches in my room did nothing and the switch panel for the bathroom was loose and rickety. Whilst I am sure the entert