The Downtown Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Soufriere

The Downtown Hotel

Bridge St, Soufriere, Saint Lucia
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Amenities
Nightclub
Hot Spring
Babysitting Services
Business Center
Wi-Fi in Public Areas
Hiking
Car Rental
Luggage Storage
All Amenities
Property Description
With a stay at The Downtown Hotel in Soufrière, you'll be connected to a shopping center, within a 15-minute drive of Gros Piton and Windward Islands. This hotel is 1.8 mi (3 km) from Anse Chastanet Beach and 19.8 mi (31.8 km) from Marigot Bay.
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6.4/10
Cleanliness6.4
Amenities6.4
Location6.4
Service6.4
All 9 Reviews
Surroundings
Airport: Hewanorra International Airport
(34.0 km)
Airport: George F. L. Charles Airport
(42.6 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Royal Suite
16

Royal Suite

1 King bed or 1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Mountain view
Room Details
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Deluxe Room With City View
21

Deluxe Room With City View

1 King bed or 1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
City view
Room Details
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Sea/Piton View
7

Sea/Piton View

1 King bed or 1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Ocean view
Room Details
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Suite (Soufriere)
3

Suite (Soufriere)

1 King bed or 1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Mountain view
Room Details
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Family Suite
6

Family Suite

1 King bed or 1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
City view
Room Details
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Guest Reviews

6.4/10
9 reviews
Verified Reviews
  • Cleanliness6.4
  • Amenities6.4
  • Location6.4
  • Service6.4
Average for similar properties in Soufriere

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Most Mentioned
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 2, 2024
I kicked this hotel for the location alone. There are many nehative reviews but I took the chance. The hotel is aged but it was spotless when I was there. The big 'hiccup' was that they advertise 18 rooms spread over 4 floors. The truth is all the rooms are on the 4th floor and there is NO ELEVATOR. If you have mobility issues, this is not the hotel for you! Other than that, everything worked, staff were amazingly friendly (and helpful) and I would not hesitate to return. After hours, there is security for the hotel and room access is restricted to main stairs only
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 25, 2024
Our room (family room) was very large, with separate living room, and two bathrooms with showers. Balconies and a nice view of the mountains. First two floors of the building are a mall and offices, with hotel upstairs - our room was up four flights, and with no elevator, that meant significant effort getting our luggage up there (and back down when we checked out). There is no dedicated parking. Finding on-street parking for our rental car was not hard, but actually getting into the parking spots, with very narrow streets and sharp ditches between road and sidewalk, was sometimes challenging. Staff were very nice, very helpful. Note that there is no daily servicing of the rooms, so if you need something you go to the desk and ask for it. Desk is staffed during the day but they are sometimes out for hours at a time, so you cannot predict when someone will be there; night guard is sometimes able to get things also, but doesn't always know where they keep everything. Beds were comfortable, air conditioning worked very well, and there were just enough power outlets - I wish they had a few more, but there were enough. Wifi, though free and without a login portal, was very bad quality, often slow or cutting out for a minute or two at a time. Mini-fridge was broken when we got there, they replaced it promptly when we asked. Second mini-fridge worked, but was quite small (so was the first) and weak: Things didn't really get that cold, and took a long time to get cold. Small freezer compartment could not freeze water, even when set to maximum. Sinks are small and very shallow, so you can't even fill a standard 16oz bottle with water - you cannot fit its mouth under the faucet. We used a smaller water bottle we bought, to refill other bottles. No microwave, but there is an electric hot water kettle.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 4, 2023
The hotel is dirty, no hot water, no wash clothes. Manager is never available. She seems to avoid guest issues. I would never recommend this hotel nor would I ever visit there again. The only good thing is the location. I would love to see an investor buy the building and renovate it. It’s prime real estate.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 2, 2023
This hotel is one on the worst on the planet. I would never recommend it. The hotel is dirty smells terrible. Stayed 9 days there. No hot water, no elevator. Management kept making excuses about the hot water. The floors looked like it hadn’t been mopped in years. Do yourselves a favor. Stay away from that place. They won’t even consider a partial refund despite the inconvenience. No security the main door stayed open so anyone can come up to the floor. My daughter saw a homeless man trying to open doors. There are beautiful places to stay in Soufriere but that is definitely not one of them.

Services & Amenities

More Amenities
Internet
Parking
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Facilities for Children
Business Services
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: 14:00–17:00
Check-out: 07:00–12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
For all room types, cots and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 2 years old and under
Extra cot: Free

Pets
Pets are not allowed

Service Animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old.

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2005
  • Number of Rooms: 17
With a stay at The Downtown Hotel in Soufrière, you'll be connected to a shopping center, within a 15-minute drive of Gros Piton and Windward Islands. This hotel is 1.8 mi (3 km) from Anse Chastanet Beach and 19.8 mi (31.8 km) from Marigot Bay.

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.

Take advantage of the hotel's room service (during limited hours).

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Make yourself at home in one of the 18 guestrooms featuring microwaves. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Frequently Asked Questions

What are the check-in and check-out times at The Downtown Hotel?

The check-in time at The Downtown Hotel is 14:00-17:00 and the check-out time is 12:00.

Are pets allowed at The Downtown Hotel?

Unfortunately, pets are not allowed at The Downtown Hotel.

How much does it cost to stay at The Downtown Hotel?

Prices at The Downtown Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

Which airport is closest to The Downtown Hotel?

Hewanorra International Airport is the closest airport to The Downtown Hotel, and it is about 51 mins from hotel by car (34.0 km).

What is the cancellation policy for The Downtown Hotel?

The cancellation policy for The Downtown Hotel varies depending on the type of room and booking conditions.

About This Property

Nearest AirportHewanorra International Airport
Distance to Airport34KM
Average Price FromNZD207
Hotel Star Rating3