Guest User
August 5, 2023
Just horrible from dirty rooms, dirty sheets, the grounds are run down, my room safe didn't have a key so I couldn't use it, the window lock was broke which left my room unsecured, there was dead bugs in the room, I pre-order a pin house and my room was giving away before I got there, security is no where to be found on property at night and locals are free to roam the property at night. I was supposed to stay a week, but I chose to leave on the second day, and both desk receptionists denied giving me my check out paperwork, which is needed for a refund if you booked 3rd party. I requested a supervisor and was denied that, and this is during business hours. I am a frequent traveler of the world, and this is the worst hotel experience that I have ever experienced. I gave them the benefit of the doubt when I saw all the recent bad reviews online and by travel content creators. Also, another clue when I got there was that the place was nearly completely empty.