The Ocean Club, a Luxury Collection Resort, Costa Norte

This hotel is the perfect example of a FINE HOTELS + RESORTS Stay. Thanks, AMEX, for recommending it. The staff goes above and beyond to ensure your stay is the best: the view, the food, and the extra clean rooms. I have stayed there for three straight years, and I love it every time.

I honestly have to say The Ocean Club, is my favorite Hotel stay when visiting the Dominican Republic. The staff goes beyond to make sure feel welcomed. Thanks to all and thanks to Amex for recommending this Fine Resort and Stay Hotel

The best place to stay in the area. The 2 best restaurants in Sosua are Margot & Dolci e Sapori are next door and a 7 minute walk. This hotel is a Mariot experience and is truly the nicest, cleanest & only upscale hotel in Sosua. Private beach, full staff all over to pamper you & the full 5 star experience! Its my second time here.

This was a really good vacations one again here and we love casa marina for ever,the view like ever and a good relaxing time around the jacuzzy.Food and drinks all way very good,but the best are the entertainment team with the activities around the pool and at night time during the show time,thanks to kasandra(chocolate) and Amaury(chihuahua)the entertainment supervisor.i will be back dor sure all way.animations excellent.

A beautiful resort with a private small beach. Lovely staff with regard to courtesy. We were upgraded to a Suite with full kitchen, LR, and patio. Bed was very comfortable and bathroom was spacious. They welcomed us with birthday balloons and a cake which made my day very special. Food in the lounge restaurant was very good, although a bit pricey. The occasional coconut by the beach was very much appreciated! Some great staff we encountered were: Nelfie, Franklin, Jose Luis, and many more. There are several options outside the resort if you want to explore local eateries. Waterfront Alicia is excellent for any meal overlooking the bigger beach. They offered one yoga class during the week.

We stayed at the Ocean Club in February and while it wasn’t a “bad” experience it ended being quite negative because of expectations. Topline is that at the end of the day this should in no way be part of the Luxury Collection. It just isn’t up to par…it’s nice don’t get me wrong, but not part of the collection. OC should be part of the Autograph Collection as that is what it delivers upon (upper mid-range properties vs 5 star luxury). This hotel is just run down. I have a list of issues a mile long driven by the fact that I was expecting a LC property so it fell significantly short. Room: we had to change rooms because the first one just wasn’t acceptable…dead bugs on the floor, broken cabinets, open toothpaste tubes in the bathroom, towel holders falling off the wall and someone’s hairs all over the couch. The room was also very “cold” and uninviting which one can still achieve (warmth) with modern decor. And yet when we switched rooms there was only 1 robe in the room, no body lotion, body wash/shampoo bottles were filled with water, and the espresso machine was missing so I had to carry the one from the original room. Not to mention the power kept going on and off for no reason. It has a very “IKEA” feel to it. Food wise, a buffet was offered a couple mornings during the stay and the food was ice cold…the burners were out under the food pans so I had to ask them to prepare me food that was edible. The gym is very small for a “luxury” property and was stifling hot…almost no air con in there at all. Many elevators are in complete disarray with mold on the floors and barely working lights. Service at the pool was very slow…45 min for gazpacho (it’s cold, how long does it take to bring it over) and others noted coconut water and ice cream served during the day but that never happened over the 5 days we were there. We always had to flag someone down…no one ever came up to ask if we needed anything. One day, at the adult pool a woman fell when the wooden chaise under her completely snapped in half (and she was a tiny lady.) We ate at a couple restaurants around the hotel but the area has a very sketchy vibe to it. Also we were there Sat-Thurs in the dead of winter and the weekdays were empty…a handful of people were at the pool so we have no idea how this place stays open. The staff tries, but in the end, it’s a fine hotel to relax by the pool, sit by the beach and chill out, but DO NOT expect a luxury property in either service or construction.