Hotel Sorrento

The accommodation was beautiful, and the food was enjoyable, but unfortunately, that’s where the positives ended. The staff were generally unhelpful, and we faced several issues, including unaddressed housekeeping, insufficient staff training (leading to a lack of information), and disruptive maintenance work without prior notice. We attempted to raise these concerns at the front desk, but the staff were occupied with another complaint, and our follow-up email went largely unanswered. While the property itself is stunning, I would recommend considering other options.

Rooms very comfortable and clean. Coffee pod machine produces a liquid that is not coffee. Breakfast ‘included’ but $8 extra for a bottle of supermarket kombucha? Staff have all been wonderful Dinner last night was wonderful Now… to last night. Emergency evacuation at 1.30am. Not the hotels fault. Ok. NO STAFF ON SITE. No one to guide the evacuation, assist guests that may have required it, check that all rooms were clear. Fire services finally arrive - go about their job. Alarm turned off. Guests who could access their rooms, return without an ‘all clear’ from fire services. All clear finally determind. Approx 1 hr after then while thing started, guests allowed to return to rooms. Still no staff available to assist this process. Guests wandering around trying to find an entrance as the main doors locked. The whole process was not acceptable. It will be interesting to see what spin is put on it and how this situation will be managed. UPDATE: met with hotel owner - we are 4 star not 5 so not required to have staff on site 24hrs; we donate $25k to local CFA to be a priority if an incident occurs; usually the first responders arrive very quickly BUT unfortunately last night - shucks- they were elsewhere so it was 20 mins before anyone could attend. It was only a steamy shower that set it off (which of course was not known when the alarms were going off). Don’t concede anything could have been done better, give the illusion of listening but don’t admit liability.

This place was my most expensive hotel in Australia and the worst by a mile. The rooms are small - my upgraded terrace sunset room had no view (the terrace was situated behind a wall over a highway!!). Breakfast was awful. Eggs came out overcooked, bacon was undercooked, and the hash browns were cooked in such dirty oil that they tasted fishy! At A$900/night, there was no bellhop and I was forced to lug my luggage to my room myself, all dressed up for a wedding!!! Also this was the only hotel in Australia with no water bottles in the room! Finally - the front desk is only manned until 8pm???? Hotels of this caliber should have 24h service. Full stop. Stay at Jackolope! My friends stayed there and it seemed MUCH better!

We stayed here in January straight after our wedding and we could not have asked for a more perfect stay. The rooms are luxurious, the food is fabulous and we enjoyed using the pool. Highly recommend and we can't wait to visit again in the future.

Our party of 9 left the Hotel Sorrento Restaurant angry, frustrated and disappointed. We waited 1h 15mins for 7 parmas, a pasta and fish dish, all overly priced underwhelming pub grub. The parmas were 4/10 and that’s being generous. The pasta was over cooked and flavourless, and the fish special was served with inedible crusty, burnt potatoes, likely scraped off the tray. We will never dine there again. Bitterly disappointed.

Lovely hotel in a beautiful location - our poolside terrace room was nice however I found it noisy at night with foot traffic and people talking and singing late at night - this disturbed our sleep and detracted from the enjoyment of the stay