Sopotorium Medical Resort

This hotel has 4 * but should have 2* 1. No toiletries in bathroom. I was told to used soap as a shampoo and conditioner. 2. Very flimsy slippers - impossible to used them 3. No room cleaning - you have to ask at the reception 4. Very mediocre dinner. 5. When arrived- the room smelled with cleaning chemicals- had to vent the room for few hrs. 6.Let me tell you about SPA . After I booked I discovered that the treatments in package are not preformed on weekends and holidays. When I arrived not only I had Saturday and Sunday on top of those days Thursdays was also a holiday. So what was left out of 5 days- only 2 days of treatments. Paying 5822 zł for 5 days and having only 2 days, it was not fair. Since my booking was over the phone , one should inform me about that. I had conversations with SPA direct, but the was told that it is not her business if I know Polish holidays scheduled or not, she is not going to do anything for me. Very rude and not customer friendly approach. Overall hotel- not worth the money, spa treatment- the one in the package, not worth the money, food - not worth the money

Was looking forward to coming to this hotel for a long time and when finally arrived, after few days noticed it is a little disappointing. Advantages first - spacious room with a lot of place to store things (never seen in any hotel so much shelves etc. for things) - super air-condition (simply never met working so good), spacious bathroom with big shower - big parking, usually a chance to get a lot in the front part, if not, enough lots at the rear of the hotel - nice bar and pleasant interiors - great medical spa with wide range of treatments (recommend to book in advance) - location - 3 minutes walk from the beach and seaside walking trail (approx. 6 min from one of the best fish bistros in town. Disadvantages: - no toiletries in bathroom, except permanently installed all-in-one gel in the shower - weak slippers and towels - bright curtains (in the morning getting sunlight early) - no garage - room service - in the afternoon hours only changing towels (if needed) and throwing out rubbish. No vacuuming, making bed or any other services, unless you order in advance. Which by bringing sand from beach is not that comfortable.

Liked: Good location, nice spacious modern rooms, close to the beach, good breakfast choices. I checked in early with no extra charges, and it was nice after a long journey. Disliked: Bins empty daily, but room clean only upon request strange at 4 star Hotel

We did not stay at the resort, but just went to the bar/restaurant for a drink and something to eat. They have an excellent choice of cocktails including some interesting quite original ones with herbs. The staff was very attentive and helpful with choosing the cocktails The food was also excellent.