Zannier Bai San Ho

Excellent service. We're going to visit again.

We stayed at this resort last week. The resort is surrounded by majestic mountains, a beautiful sea with golden sand, and vibrant coral formations along the rocks. Recommend to take a kayak and see the coral nestled along the rocks at around 11am-2pm. We stayed in a beachfront villa with a private pool. The room was clean, spacious, and provided a comfortable stay. However, the poolside area was disappointingly dirty, which detracted from the overall experience. The service here was inconsistent. While Tung at reception and Hoai and Linh at the restaurant exceeded our expectations with their exceptional service, other staff members, though friendly, lacked professionalism. The general manager seemed disengaged and had a somewhat indifferent attitude towards local customers, which was disappointing. Breakfast was a highlight of our stay, offering a great selection. The Western food was superb, but unfortunately, the Vietnamese cuisine was a major letdown. I found it disheartening to see the local dishes poorly executed. The Bo Luc Lac resembled a beef ragout more than the traditional dish, and the bamboo dish with coconut and curry was bizarre and unappealing. It seems the resort may be targeting Western customers, but compromising the authenticity of Vietnamese cuisine is not the right approach. Also, be aware of descriptions of their wine lists, there are unmatched contents between the menu and the real bottle (wine origin, the Alc%…) Overall, our experience at Zanier Phu Yen Resort was generally good enough, but there are several areas that need improvement. The location is beautiful, the room was comfortable, and some staff members were exceptional. However, the cleanliness of the poolside area, inconsistent service, and the disappointing Vietnamese food are areas that need attention. With some improvements, this resort could truly shine.

We spent 10 glorious days at the Zannier Bai San Ho. From the moment we arrived to departure, we felt welcomed, valued and pampered. The hotel provides a rare combination of exceptional service, incredible food and outstanding natural beauty that is tastefully complemented by the modern, yet traditional architecture that blends into nature and respects Vietnamese tradition. There are enough facilities to keep our family engaged - tennis, padel, gym, watersports and an amazing spa. Overall the experience is relaxing and re-energising. Our family has special dietary needs (kosher) and we were wonderfully catered for. The food was delicious and via the private chef and butler service, all our needs were met and expectations exceeded.

Love everything about this resort. Its truly 5* but in a very laid back way and with a strong focus on environment and using local producers and staff .- it shines trough. Cannot say enough of how great the ambience is of the villas, it gives it a very authentic feel.

Phenomenal! Marvellous week at Zannier. We’re both vegan and the food was delicious- the breakfast with plentiful ripe tropical fruit, creamy coconut yoghurt, a selection of European breads, Vietnamese and western cooked items- total indulgence- it took five days to learn to avoid eating too much. Where to improve: the matcha, the barista coffee, the labelling of vegan items on the buffet, the desserts, the range of vegan dinner items. But these are small matters. The architecture was magnificent, the resort owns the entire land between two headlands - the beach and the valley between. The resort is set into the jungle in the way perhaps a traditional village might have looked with natural materials and low/discreet profiles, making the entire development blend with nature. It was best during the week, it was very quiet without feeling empty, weekend was busy with visitors. Room 133 amazing - although it’s the rice paddy class- this one is in fact located right on the beach. We had a burst water pipe at 430am and were moved for the next night to a beach pool villa- which was superb. Andy on the front desk was very sweet, empathetic and professional in handling this. Weather was perfect in July, dry, warm and overcast. Free activities every day eg kayak e-foil hike, we were five nights and always had something to look forward to.