Guest User
July 13, 2025
The hotel is beautifully situated near a sandy and safe beach and a wild, somewhat difficult-to-access but charming beach in a small bay (pool shoes are required). A good pool, accessible even after opening hours, is available. Large rooms with a separate bedroom. Unfortunately, the impression is spoiled by the terrible service at the hotel. We were placed in an apartment with a broken air conditioning in the bedroom. The nights were terrible, as the temperature at night reached up to 30 degrees Celsius. Reporting the problem to reception within 30 minutes of checking in resulted in no result. It all started with the promise that "a mechanic will come today or tomorrow." The mechanic never showed up for the rest of our stay (7 days), despite our daily requests and those of TUI Poland. After three days, the Polish-speaking receptionist even said, to end the matter, "If you don't like it, go to another hotel." We have never encountered such customer service. The hotel didn't fix the air conditioning until the end of our stay, refused to change rooms, and offered no compensation. TUI's assistance proved ineffective, and even after several days, the hotel refused to answer TUI's calls or respond to emails. If you're looking for a beautifully located hotel and are willing to risk encountering a problem, it's worth it, but in any other case, I wouldn't recommend it!