George
December 21, 2023
First thing first; The property is average and not as sparkly and shiny as it appears on these pictures; It’s a modern average Marriott. Anyways, where I am upset is with most of the staff and management.
I requested robes and an extra towel when I checked in because I know they usually only leave 2. I never received them.
The major concern begins at the fact that when I arrived in a room there was a smoke smell in the entire hallway. I complained about it. Then, when I get in the room, the sink is clogged and wont drain. I called up the concierge and let them know of the issue. They offered me to switch to a Double Queen but That is not what I payed for.
They never ended up fixing the problem.
I was awfully upset and filed a complaint upon checking out.
Now, fast forward, I was charged a $250 SMOKE FEE for VAPING!!!! They tried to blame the smoke smell on me, because they claim they found “wraps” and then switched the story to they saw me vaping.
Long story short, if you want to be disappointed, Then charged a smoke fee after complaining about things,Book here!!!!