Hyatt Zilara Riviera Maya

Booked an ocean-view king room for a higher price. Got a rather humiliating view of some fenced balcony that doesn’t even belong to the room with what appears to be an empty roof. Could barely see any piece of ocean. I have repeatedly asked if this was indeed an ocean view room and was told that it is indeed. Very disappointing to pay extra for that. I would have preferred any other view but this really. The food and service is excellent and the property is well maintained, but overall the room view made us feel tricked and ruined the experience.

This was a beautiful property with wonderful staff, we enjoyed the food, drinks and shows. We only wish we were told before booking about the election weekend dry law, but we still made it work, the law certainly wasn’t the resorts fault. 10/10, highly recommend.

This was our third time there and it was probably our best experience. We enjoyed relaxing, swimming, and the food and drinks.

The resort was more on the smaller side but still had beautiful views. It's a resort more for older adults or couples. I wouldn't recommend this resort if you are below the age of 30 unless you are into more relaxing resorts versus a resort that focuses more on entertainment and party. The food is what carried! Great options. Staff was very friendly and would even remember you by name which is always a great impression. I will say music at the pool side could be better. It was too slow, the guest needed more upbeat music.

The property was beautiful but it was a bit of a hassle getting to two is the main restaurants due to the elevator being down. It is not very accessible in those circumstances. All the Staff are very helpful and gave us as much assistance as possible when needed. Now Leeds talk about the food every thing tasted amazing the only issue was my boyfriend and I ended up getting sick with the runs file half is it trip, we never found it the reason but over all we had an amazing time with all the different activities going on. Be aware they do try to get you to go to their timeshare seminar upon check-in you almost feel pressured to do it but if you don’t stay firm and let them know it ain’t happening