Fairmont Heritage Place Mayakoba

i loved staying here but especially the bartender who works at the sushi bar named carlos he’s a g fr i love him!!! pours very strong drinks! the beach is beautiful with many pools to swim at, and there are so many amenities and services to enjoy! the beach bar is also very good and you can get food delivered while you sunbathe. i definantly recommend the all inclusive package bc you will never wanna stop eating ceviche and drinking pina coladas. one of the best resorts i’ve stayed at hands down, i will continue to recommend to friends and family

This may be one of the greatest places to be in all of Mexico. The service and facilities are amazing. My family really likes it here. I highly recommend the tuna tostada or garlic shrimp. Food is really exceptional. Brissey, Angel and Dulce are the best!

I stayed with my family at hotel in a 3 bedroom residence, the place is incredible and room are amazing. You can be lucky and pass the best week of the year or you can find Ana at front desk, the worst person working in an hotel never found. She was rly bad welcomer and worst goodbayer ever found. We were lucky to have Monica as butler, she rly changed our vacation, she did everything to make us happy and satisfied. She is a woman who deserves to work in a 5 star hotel because she is fantastic and the best problem solver ever found, give her a promotion, if we will Come back is for her and not for the resort that is amazing, but people made the vacation, not definitely the place. Thank you Monica.

We stayed at the Fairmont Mayakoba Heritage Place in October 2023. Our butler, Irene was wonderful! She made the stay seamless and easy. Any questions we had, we were able to ask her and get them answered and taken care of. She truly made the stay an easy and relaxing experience. We spent a lot of time by the beach front pools and had great service from Hugo, Filiberto, Heber and Luis. They were so much fun and were on top of everything. They took the extra efforts to move the umbrellas when our kids were playing in the sand to ensure they were in the shade. On top of that, they were friendly and genuine and truly made our trip a unique experience. Our stay would not have been the same if they weren’t there. The overall experience, service and food at Mayakoba is top notch. Highly recommend and would go back in a heartbeat.

The hotel is fantastic, ideal for families with spacious, comfortable apartments. Their room service is super awesome, and the staff are superb. I appreciate the long jogging path and the convenient transfers to the beach and other amenities within the complex, making it diverse and enjoyable.

The breakfast/lunch is delicious and very affordable compared to hotel restaurants. Very good service from staff and heritage place has the best pool in all Mayakoba. Very private and great for families. If you have a small family Fairmont Heritage Place is THE spot.

We had an excellent experience with our butler Alejandro. He was extremely accommodating and helpful and made our stay so pleasant! We had an amazing time by the beautiful beach and enjoyed the variety of restaurants the resort had to offer.

The resort and pools are beautiful and we always had room at the pools, the room was very nice as well. The downfall is the food quality, luckily we did not choose the all inclusive package so we were able to eat off site. The adjoining resort the Banyan Tree has much better quality food, we ate at the Thai and Italian restaurants at the Banyan Tree and they were excellent. It’s a quick walk or golf cart ride to the restaurants at the neighboring resort.

The biggest issue we had was the construction that took place right beside the house we were in. Not just the noise, but the dust. We could not enjoy the backyard at all. We were told the construction would be from 9am-5pm. However everyday it started before 9am and finished after 5pm. We completely understand construction, but what we did not understand is the response we received from concierge, stating that is "part of development growth"!! Not a Fairmont standard response at all! The worst experience we have ever had at any Fairmont residence or hotel. There was no interest to rectify or even make an effort to appease the situation.