Fairmont Mayakoba

Good service , staff speaks good English . Restaurant food taste so so but clean .

Service is definitely not 5 star hotel. A hotel worker accidentally took my t shirt and instead of just brining it back started arguing. Food is expensive and not that great. My advice is just use room service for breakfast, it will be cheaper and more options compare to their buffet menu.

One of the best resorts I've ever been to. The property is beautiful and service is beyond excellent. Staff is so attentive and kind and they went out of their way to make our stay amazing by leaving multiple surprises in our room for our special occasion. The only thing that could be improved is the food at some of their restaurants.

What we loved most about this property was its natural beauty and ecosystem layout. It’s divided into three main areas, each with its own charm. The main hotel area is calm and well-designed, with two restaurants, a spa, and a peaceful pool that’s often empty—perfect for a quiet break. The boat dock allows for a tour of the property that you will want to schedule with the attendant located by the dock. This is also where you will pick up bikes and chauffeur golf carts to travel throughout the property. The carts and bikes were extremely convenient and so much apart of the charm. The second area is centered around a large pool complex with separate family and adult pools, two more restaurants, and a cozy café. We loved the quiet view from the adult pool and an afternoon Affogato from Maya‘s Café. The beach club is the standout. The pool overlooks a wide stretch of beach with plenty of room to relax or play. We enjoyed all of the activities, including the catamaran (an 30ish minute tour was complementary and booked same day) and a sunrise paddleboard out to the core reef (fee based)—Darwin was a great guide. Around the property, you’re still within the Mayakoba and we felt extremely safe and relaxed taking walks on the nature trail pre-dinner and riding bikes to the cenote.