Hotel Palafitos Overwater Bungalows

Perfect! Nice place and service!

Palafitos was gorgeous and service was amazing. Excellent food and the live music at dinner and by the pool were great entertainment.

A Dream Getaway at Palafitos Overwater Bungalows From the moment we arrived, our experience at Palafitos Overwater Bungalows was extraordinary. Every detail was handled flawlessly, allowing us to fully relax in paradise. Aldo, our daytime butler, was incredible—his attentiveness and warmth made our stay effortless. In the evenings, Enrique seamlessly continued that exceptional service. Alberto, the bellman and resort driver, always greeted us with a smile, ensuring smooth transportation. Berta, our daytime maid, kept everything immaculate, while our night maid created a cozy, restful space. Leonardo, our room service server, delivered each meal with professionalism and warmth. The property itself is breathtaking—stunning views, luxurious accommodations, and world-class dining. Every aspect is designed for pure relaxation. From private limo pickup at the airport to a personal escort back to our gate, the service was flawless. This was a once-in-a-lifetime experience—absolute luxury in an idyllic setting. If you’re seeking the ultimate getaway, this is it. A bucket-list destination that exceeded every expectation.

The staff were excellent and made up for anything not great in the bungalow. Butlers Yasser, Aimee and Daniel were special. The food at the Palafitos was exceptional.

Loved our stay at Palafitos. Pros: the service is excellent. Very, very nice staff. Our Butlers were over the top amazing. My favorite drink is Dr Pepper. Fernando went out of his way to deliver bottles to our room. William always made sure our breakfast was delivered to our room each morning. Eating on the deck overlooking the ocean was a favorite. Cannot get any better than the bungalows. The private deck and plunge pool was so nice. Used the outdoor shower. Just a step into the beautiful ocean. The beaches were clean. Our butlers made sure there was a Bali bed available for lunch and an afternoon siesta. No stress in getting the perfect beach location. Service on the beach was amazing. Food was great. This is the place for you if you have allergies. My husband is gluten allergic. All menu items were labeled. Staff always asked about allergies and assured us when the food was delivered that it was in fact gluten free. Sooo nice. All the food tasted great. Never had a bad meal. Most quiet and relaxing resort we have ever been to. Our butler helped us book a tour of Tulum ruins through Lomas. Very easy process and we were able to design our day and had a tour guide, Jesus Huet, all day to ourselves- was excellent! Cons: not really a con but just a note- the butlers are so attentive that they come around a lot during the day. Use the ‘do not disturb’ door hanger if you do not want to be disturbed. Nothing bad to say about Palafitos. Would definitely come back!

There is nothing to dislike about this place from the time you arrive until the time you car picks you up. The staff and facilities are second to non and I will return