Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive

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Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive

Name: Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive
Address: Carr. Federal Chetumal Puerto Juarez KM 256 100 Mz 005 y 021 Lt. 014 y 017, Solidaridad, Quintana Roo 77710, Mexico, Carr. Federal Chetumal Puerto Juarez KM 256 100 Mz 005 y 021 Lt. 014 y 017, Solidaridad, 77710, Mexico
Price range: From €302
Rating: 4.3

No. 6 of 4-Star Select Hotels in Quintana Roo

Carr. Federal Chetumal Puerto Juarez KM 256 100 Mz 005 y 021 Lt. 014 y 017, Solidaridad, Quintana Roo 77710, Mexico

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Highlights

Free parking

Lots to do

Ideal location

Amenities

Outdoor swimming pool

Beach Volleyball

Snorkeling

Sauna

Spa

Massage Room

Fitness Room

ParkingFree

All amenities

Property Description

8.6/10

Very Good

Cleanliness8.6

Amenities8.6

Location8.6

Service8.6

All 100 reviews

Surroundings

Airport: Cozumel International Airport

(38.1 km)

Landmarks: Recinto flamencos

(<100m)

Landmarks: Capilla de Nuestra Señora de las Nieves

(170m)

Landmarks: Camelie

(180m)

Landmarks: grand palladium

(200m)

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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Family Selection Junior Suite Rooftop Private Pool (up To 2 Kids Free Under 17Years)

2 Double bed and 1 Sofa bed

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Minibar

Room Details

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Family Selection Suite Beachfront

1 King bed and 1 Sofa bed

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Minibar

Room Details

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Family Selection Junior Suite Swim-up (up To 2 Kids Free Under 17 Years)

2 Double bed and 1 Sofa bed

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Minibar

Room Details

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Family Selection Junior Suite Garden View (up To 2 Kids Free Under 17Years)

1 King bed and 1 Sofa bed

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Bathtub

Minibar

Room Details

Check Availability

Guest Reviews

8.6/10

Very Good

100 reviews

Verified Reviews

Cleanliness8.6
Amenities8.6
Location8.6
Service8.6

Average for similar properties in Solidaridad

Most Mentioned

Z‍o‍h‍a‍i‍r

August 14, 2025

Had an amazing time with our family. The only feedback - we booked a family selection room with a swimup pool. It would be nice if there was some privacy separation between the pool of our neighbors. We had instances where our neighbors were in front of our pool area, basically viewing inside of our room. Other than that, everything was perfect.

J‍a‍s‍o‍n

August 7, 2025

Trip dates: Aug 1–6, 2025. Family of 4, teens 15 & 17. Resort looks great but lacks follow-through. We were assigned the wrong bed type (one king) and had to push for a room change. Food quality is a major issue—cold, bland, and very small portions. I got food poisoning from the Sports Bar and was sick for 24 hours. Family Selection restaurant (The Nest) was slow and inedible. Pools are mixed—Colonial is too deep, Family Selection overcrowded, but White Sands pool was the best part of the resort. Drink quality poor at most bars except Churchill’s in Kantenah lobby. Also got stuck in a 2-hour Travel Club sales pitch just for massage vouchers—not worth it. Overall, disappointing stay. Won’t return.

Y‍a‍n‍a

July 27, 2025

We were a party of 16 and it was very hard to make dinner reservations to eat all together, even at the buffet. The rooms are on the smaller side. The bathrooms have very little counter space. The staff doesnt try to accomedate with any request. Beach is not swimeable, too much sea ****.

S‍h‍a‍n‍e

July 26, 2025

It was huge and well kept around the grounds. We went when the seaweed was extreme however they did their best to keep it clean. The pools were nice and enjoyable and the food was… okay. The biggest issue was we had family selection VIP and yet felt like we had no benefits except a butler (who just was a concierge for the most part) the “vip” pool had rough edges and my kids and I all got extremely sick from it. I presume diapers full of poop from irresponsible parents swimming in there. It was gross. Another big issue was the pressure to upgrade our VIP with a better VIP. I mean why did we pay for it if it’s useless? Absolutely ridiculous waste of money. Learned my lesson to never pay for VIP at these resorts. Our main bar in the vip section was closed. The hammocks in our vip section empty and barren. The beach area abandoned. Overall I had a bad experience and will never invest in their resort again.

A‍n‍g‍e‍l

July 3, 2025

We stayed at the family selection Kantenah. Upon arrival everyone was amazing. We were a large group of 14. Our butlers were great and helped us make reservations at most restaurants to accommodate our entire party when possible. At check in Lenny was amazing and helped us every time we needed something. We had a few issues with our room but they were always understandable and got it resolved. Jonathan at the pool was amazing at getting us drinks everyday! The food was amazing at most restaurants. We had the most excellent service at the Nest restaurant night service from Daniel and Juan Poot. Our experience was great and service top tier. Thank you for our stay.

C‍h‍r‍i‍s‍t‍o‍p‍h‍e‍r

June 19, 2025

We stayed with a party of 8, 4 adults and 4 children ranging in ages from 5-11. We really enjoyed the butler service as it made dinner reservations very easy compared to other resorts we have stayed at. The resort is big and has a lot to offer, service was great except at the beach buffett/restaurant. Overall great stay and would definitely come back again!

S‍a‍n‍d‍r‍a

June 19, 2025

Property was beautiful, from the lobby, grounds, the rooms, and the pool, everything was very well taken care of. My only suggestion is to keep an eye out for food and service in a la carte restaurants. Food quality is inconsistent across buffets and the a la carte restaurants can use more staff. Drinks were great , bartenders in lobby of FS were awesome! Thanks to Betty and Fernanda for taking care of my family and me!

H‍e‍a‍t‍h‍e‍r

June 16, 2025

We stayed 6 nights and had a great time. The property grounds are gorgeous- that was my favorite part. And seeing all of the local wildlife. There are iguanas and lizards everywhere and other small Mammals and birds. As advertised the property is very large and we didn’t even see all of it. They have transportation available whenever needed to get from point A to B. We used that regularly. Our kids preferred the main pool and the white sands pool over the smaller family selection pool so unfortunately we didn’t take advantage of the family selection bars or pool. The sargassum was horrible and we didn’t get to enjoy the beach at all. We did attend a UV party on the beach which was fun at night. The entertainment could use a little upgrade but we did enjoy the Latin Dancers and went to the tequila and taco party on the first night we arrived. I wish we would have not been so tired- that would Have been fun to dance and try some of the food and treats. The rooms were adequate and comfortable. We really only used our butler for making dinner reservations and setting up rides a few times. I didn’t have the what’s app and had to relay on others in our party to contact them. I tried to download it but had no cell coverage and I couldn’t get the app to work. The WiFi was decent throughout most of the resort. We food was average buffet fare and the Al A Carte restaurants we went to were very good. Overall we throughly enjoyed our stay and would definitely return!

D‍a‍n‍i‍e‍l

August 5, 2025

Butler service was amazing. Hotel grounds are amazing. Restaurants were great. Staff are awesome

Services & Amenities

Property Policies

Check-in and Check-out Times

Check-in: 15:00–23:30

Check-out: Before 12:00

Front desk hours: 24/7

Child policies

Children of all ages are welcome at this property.

Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds

For all room types, cots can be added, but extra beds cannot be added.

Fees for extra beds and cribs are not included in the total and must be paid at the hotel.

Age	Fee
Children 2 years old and under	Extra cot: Free

Breakfast

CuisineFull English/Irish

Opening hours[Mon - Sun] 07:00-11:00 Open

Age	Fee
Adult	Contact property

Additional breakfast fees are not included in the total and need to be paid at the property.

Age Requirements

The main guest checking in must be at least 18 years old

Property Description

Opened: 2002
Number of Rooms: 170

Phone:+52-9848772100

When you stay at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive in Kantenah, you'll be by the sea, within a 10-minute drive of Puerto Aventuras Marina and Akumal Beach. This all-inclusive property is 12.4 mi (20 km) from Xel-Há Park and 7.6 mi (12.2 km) from Half Moon Bay.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Grab a bite at The Nest, one of the property's 15 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 18 bars/lounges, 2 beach bars, and 3 swim-up bars for a refreshing drink. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, express check-in, and express check-out. Free valet parking is available onsite.

Treat yourself to a stay in one of the 170 individually decorated guestrooms, featuring indoor private hot tubs and Smart televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.

Frequently Asked Questions

What are the check-in and check-out times at Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive?

Check-in at Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive is from 15:00-23:30 and check-out is by 12:00.

What amenities and services does Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive have?

Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive has the following amenities and services: Shuttle Bus Service.

Does Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive have a swimming pool?

Yes, Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive has a pool.

Does Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive provide breakfast?

Yes, guests at Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive can enjoy breakfast during their stay. Breakfast option(s): Full English/Irish.

How much does it cost to stay at Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive?

Prices at Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.

Which airport is closest to Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive?

The nearest airport is Cozumel International Airport, just straight line distance from hotel: 38.1 km away.

What is the cancellation policy for Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive?

The cancellation policy for Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive depends on the room type and booking terms.

About This Property

Average Price From	EUR611
Hotel Star Rating	4