Guest User
July 23, 2023
The parking lot was full, so they asked us to park in a nearby parking lot and then come in. When I came in to check in, there was no staff and it was a non-face-to-face check-in. Non-face-to-face check-in is operating even though the coronavirus response has been greatly eased. No matter how many times you enter your reservation number, you cannot check in. An employee appeared from nowhere, wearing a cotton t-shirt that did not feel like it was a hotel, and explained that the check-in key could not be sent because Trip.com was an overseas company and the phone number was not provided. Room condition was worst. Dust like duck down padding kept flying from the bedding, there was toothpaste in the bathroom cabinet, and the window screen curtains were covered in dust. Even though it wasn't check-out time, the cleaning staff knocked and asked who they were, but they left without answering. This is my first time experiencing a hotel like this in my life.
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