Hotels in Mladost, Sofia

We stayed at Crowne Plaza Sofia for one night on 13 June after receiving recommendations from friends who regularly stay at this hotel. Unfortunately, our experience was extremely disappointing. We booked two rooms for three adults and two children and specifically asked for rooms close to each other. This request was completely ignored. Not only were the rooms not adjacent, they were located on different floors. Since the elevator access cards only work for your own floor, we could not even easily visit each other. Check-in was incredibly slow. Two receptionists spent around 20 minutes checking us in, which is something I have never experienced before. Before going to the pool, we called reception and asked for children’s bathrobes. The receptionist, whose name I believe was Tsvetomira, first insisted that the bathrobes were already in the room and then abruptly ended the phone conversation. The level of customer service was unacceptable. The children’s bathrobes finally arrived about an hour later, after we had already gone to the pool and no longer needed them. The swimming pool experience was by far the worst part of our stay. I strongly advise families with children to think twice before using it. The pool is apparently shared with external visitors who come specifically for training sessions. In a relatively small pool with no physical lane dividers, they expected hotel guests, including young children, to stay out of “their area”. My four-year-old daughter was hit in the head by one of the swimmers. He later claimed that she was on “his side” of the pool. Instead of apologizing, some people present suggested that I was “probably not European” and therefore did not understand “European Union rules”. Such comments were completely unacceptable and felt openly discriminatory. When the pool manager was called, nothing meaningful was done because these swimmers were apparently regular users of the facility. I then spoke with a receptionist, again I believe her name was Tsvetomira, who tried to explain that invisible lines marked on the bottom of the pool should have been respected by our children, despite there being no actual lane dividers. Rather than showing concern for a four-year-old child who had just been hurt and was crying, the staff chose to defend regular pool users. This was easily one of the worst hotel experiences I have had in the last ten years. What shocked me the most was not the accident itself, but the complete lack of empathy, accountability and professionalism afterwards. Families with children should be extremely careful. Based on our experience, I cannot recommend this hotel.

Great location, near the airport, only a ten-minute walk away! Spacious room, fully equipped, and excellent restaurant service. I had to catch a flight the next day, so I gave them advance notice the night before, and the next morning I received a generous breakfast at the front desk, including bottled water, eggs, bread, yogurt, and apples. They even thoughtfully provided disposable cutlery and napkins. A special thumbs up! 👍

Stayed for two nights. The hotel is very clean. It must be a new hotel. The facilities are also new. It is very convenient to be next to a supermarket. The front desk service is good. The check-out was two hours late on the last day. Thank you very much. I hope to come again in the future.

Breakfast is good enough. Stuff is polite and I got a better room for free because the one first given to me was noisy because of the elevator.

Hotel location is very good at the crossroads, there is also a bar open-air restaurant, it is very convenient from the overpass, it is also close to the mall, the hotel environment is also good, the room is very good, the health is very clean, the service is also very good, it is recommended to stay.

For the transition hotel to the airport the next day, drive to the airport for 15 minutes, parking is available, there are no restaurants nearby, there is a lido supermarket, breakfast is relatively simple.

The room is relatively small, the walking distance of Metro Lines 1 and 4, there is a Chinese super around 300 meters, selling daily necessities, clothes and groceries, etc., no food and beverages

Having stayed in many 5 star hotels across the world, I had high hopes for the Sofia Balkan Palace, that unfortunately were only partially met. First let’s cover the good points! It feels historic without being old, and you feel like you’re really in Sofia. The best thing about the property is easily the location; it’s close to all the main tourist attractions, and there are good transport links right by the hotel, as well as access to some fantastic restaurants, coffee shops, and stores. The hotel rooms are modern and relatively clean, with the usual amenities. However, I was disappointed that housekeeping kept forgetting to replenish the complimentary daily water, as well as pay attention to the ‘Do Not Disturb’ light that I had selected for my room on a few days during my visit. I would say that one of the downsides is the customer service; although staff aren’t rude, I wouldn’t say they’re polite or overly helpful. The hotel has average soundproofing, and I was far too aware of the music outside, my neighbouring guests talking or listening to music in their rooms, as well as guests in the hallway (which is in part due to the layout of my room, which did not have an additional door between the bedroom and front door into the room). The noise outside does lessen and stop by about 11:00 PM, and sometimes by 10:00 PM (depending on the day). Overall, I’d still say it’s a good choice for your stay in Sofia. Especially if your priority is staying in a historical boutique hotel in a good location.

The hotel is strategically located and very close to the attractions! Hotel service is very good, breakfast is slightly simple!

The hotel is located in the core area of ​​the city center, which is very convenient for travel. Parking is convenient downstairs and there is a 24-hour convenience store not far away, which is very convenient for shopping. The room is relatively old, and many Chinese people choose to stay here, but the hygiene is acceptable. There are no free toiletries and drinking water in the room, so you need to bring your own