CityHome Aparthotel

Nice hotel. Location in a student area. Would need to travel to get to the city centre. Heater/ac makes noise. Because it’s cold we needed to leave it on. Other than that, everything was good.

Absolutely awful place, from the hotel not looking anything like the pictures, rude staff who glard at us everytime we entered Reception, towels or loo roll not changed once in 4 days, mouldy food left in the fridge from previous guests, hairs in fridge and all over spare bedding. This experience completely ruined our trip. The hotel staff were not helpful and the lady at the front of house was quite confrontational when my partner asked for help to open the room, She shouted in his face!!! I urge anyone not to book this hotel. We have complained to our holiday company and plan to take this further.

Building very tired and photos do not resemble what it looks like now. Place is stinking of stale smoke and is dirty. Lots of broken items including lights, window handles, doors, etc. Mould and water damage to walls and ceilings around light fixtures. Electrical sockets on walls open and exposing wires. Floor and counters were dirty. Fridge was dirty inside and then filled with water the next day. Constant noise sounded like a chair scraping on the floor from the room above. Easily the worst place I have ever stayed.

Our stay was only for one night but it was bad enough, the only positive was the receptionist when we arrived he was polite and helpful , the room was in bad condition the second room was even worst bugs was walking around the air-condition was not working. The night receptionist and next day the receptionist in the morning looked like they were in bad mood and they were not polite. This hotel is not recommended

The room was not clean properly. It was smelly. In my last day in the hotel the door could not be open from the inside. I called receptionist to unlock me and I had to wait 15 minutes. The door wasn’t fixed until the end of my stay. The following morning the staff unlocked me again to get out. Do not recommend!!!

Place were very clean inside room , pleasant house keeping every day . Areas outside is not much fun or stuff to do like restaurants. If you need to stay for a work meeting somewhere that is close to airport and downtown Sofia it’s a good location!

3 night in aparthotel for leisure. Room very nice, housekeepinh every day take off gabgage and refill everything for bathroom, maybe it wpuld be nice to clean windows propperly and below bed, but for this price is very good. Little bit outside city centre, but around is also enough to see/view. Taxi from aparthotel to city center approx 4-5-6€. Ms. Irina (I hope I wrote her name good, is great!

We needed multiple sleeping places and chose this aparthotel for its location which was good for what we needed. The apartment was quite outdated with some broken and rusty furnishings which can be tolerated in most cases but at least some things need to be fixed/replaced. There was a broken mirror on the wardrobe in one of the bedrooms which made it impossible to open the wardrobe without risking cutting yourself and my little nephew did CUT his hand while trying to open it. This definitely needs to be replaced to remove the danger! The lift was not working when we were checking in but it was fixed afterwards. There is free parking on the street close to the hotel. As we needed to also use the sofa for sleeping, when reserving the apartment, I asked that stuff for sleeping is provided for the sofa too. When we checked in such was not provided so I asked again. Then I had to ask for the third time and was promised that such will be left in the apartment before we come back at night. When we came back at night I had to ask the guy at reception yet again to which he started yelling at me that 'he is not a house maid and that there are no pillows and pillow cases left'. This was extremely rude and unprofessional behaviour. I would NOT stay again here. It's not a decent place even for a one night stay.